Quality Control Specialist
Abb
Handle customer complaints, perform root cause analysis, and improve LV switchgear quality.
3 days ago ago
Intermediate (4-7 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
site visits
system analysis
iec compliance
complaint handling
root cause
continuous improvement
- Technical & Field Support – Conduct site visits for system analysis, address electronic and communication-related issues (Modbus, Profibus, Profinet, Ethernet), and ensure compliance with IEC 61850 standards.
- Customer Complaint Handling – Manage and resolve customer complaints in a timely manner by coordinating with service engineers, factory quality, and complaint teams.
- Root Cause Analysis & CAPA – Analyse defective products, prepare detailed 8D and CAPA reports, and implement corrective and preventive actions in collaboration with suppliers and manufacturing teams.
- Continuous Improvement & Training – Lead production line audits, provide training based on lessons learned, and enhance continuous improvement initiatives using structured methodologies like DMAIC.
What you bring
modbus
six sigma
oscilloscope
electrical eng
lv switchgear
embedded
- Communication Protocols – Working knowledge of Modbus, Profibus, Profinet, Ethernet, and IEC 61850 standards. Soft Skills & Quality Tools – Proficient in Microsoft Office 365, MS Teams, and quality tools (Six Sigma, 7 QC tools); strong analytical, communication, and time management skills with a customer-oriented mindset.
- Testing & Analysis – Practical experience with electronic components, PCBAs, and test instruments such as oscilloscopes, multimeters, data analyzers, and signal analyzers; capable of waveform analysis.
- Education & Experience – BE /B. Tech in Electrical/Electronic Engineering with 5–7 years, or Diploma with 6–8 years of experience in low-voltage switchgear manufacturing.
- Product Knowledge – Comprehensive understanding of LV switchgear products such as ACBs, MCCBs, switches, fuse gear, control gear, pilot devices, soft starters, and UPS systems.
- Hardware & Electronics Design – Skilled in embedded hardware design, analog and mixed-signal electronics, and power electronics development.
- Circuit Design & Communication – Proficient in digital electronics, microcontroller/microprocessor-based circuit design, and communication protocols like I2C, SPI, UART, Ethernet, and USB.
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Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity
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