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Account Manager- Service/Repair (Binghamton)
Tk Elevator
Responsible for managing service accounts and repair work, developing relationships with customers, and preparing repair job proposals in the elevator industry.
15d ago
$56,800 - $82,350
Experienced (8-12 years), Intermediate (4-7 years)
Full Time
East Syracuse, NY
Field
Company Size
50,000 Employees
Service Specialisms
Predictive Maintenance
Elevator Maintenance
Modernization
Digital Solutions
Technical Training
Sector Specialisms
Public Sector
K-12 Education
Higher Education
State & Local Government
Buildings
Residential
Commercial
Industrial
Role
What you would be doing
customer visits
identity theft monitoring
customer service
capital planning
cost estimation
product expertise
- Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
- Identity theft monitoring
- Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
- Develops capital plans for customers to address their short- and long-term building needs.
- Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
- Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
- Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
- Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
What you bring
sales experience
elevator sales
bachelor's degree
blueprints/drawings
service repair
construction
- Ability to read and interpret architectural and/or blueprint/drawings preferred
- Bachelor's degree and 1-2 years of sales experience or training required; for candidates with 3 plus years of elevator sales experience bachelor's degree is preferred
- Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred
- Flexible spending accounts (FSA)
- Company-paid Employee Assistance Program (EAP)
- 15 days of vacation per year
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
- Medical, dental, and vision coverage
- Pet insurance
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
- Optional life and AD&D coverage
- Supplemental medical plans
- Paid sick leave, per company policy
- Health savings account (HSA)
- Tuition reimbursement
- Company-paid basic life insurance and AD&D
- Company-paid short- and long-term disability insurance
- Optional spouse and dependent life insurance
- 11 paid holidays each calendar year (10 fixed, 1 floating)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as a condition of employment.
Company
Overview
- Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
- Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
- With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
- Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
- The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
- A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
- The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.
- Be an entrepreneur
- Be honest and transparent
- Create an environment where future generations want to work
- Keep our people safe
- Make life easier for our customers
- Think for the whole
- Safety comes first
- Collaborative, appreciation, growth and entrepreneurship
- Transparency, openness and mutual appreciation
- Teamwork in a modern setting
- Ambitious, customer‑centric, driven, entrepreneurial, fast‑paced, impactful, innovative
- Appreciative, flexible, reliable, transparent, team‑oriented, open, multicultural
- Collaborative, diverse, global, successful, safe, rewarding, modern
53% Scope 1 & 2 Emissions Reduction
Committed Target
Committed to reduce absolute Scope 1 and 2 emissions by 53% by 2030 (base 2019).
23% Scope 3 Emissions Reduction
Target from Product Use
Committed to reduce absolute Scope 3 emissions from use-of-sold products by 23% by 2030 (base 2021).
68% Renewable Electricity
Global Consumption
68% of electricity consumed worldwide from renewable sources in 2022/23.
93% Renewable in Manufacturing
Energy Consumption in 2022/23
93% of electricity consumed in manufacturing from renewable sources in 2022/23.
- Aims to reach net-zero global emissions by 2050
- Reduced Scope 1 & 2 emissions by 24% by end of fiscal 2022/23 (base 2018/19)
- Committed to source 100% renewable electricity globally by 2030 and joined RE100
- 100% renewable electricity at Innovation & Qualification Center (Atlanta) since Feb 2022
- European factories (Spain, Germany) operating on 100% green electricity since early 2022
- 80% manufacturing centers ISO 14001-certified; ISO 50001 sites cover 82% of energy use
- Aim for zero-landfill waste in manufacturing by 2026
- IQC (Atlanta) and other facilities LEED Gold certified; embodied carbon reduced by 12% and water use cut ≈40%
- CDP A-List recognition for climate transparency (4 years in a row as of 2024)
30% Women
Senior Leadership Diversity
Target to increase women in senior leadership roles to 30% by 2025 from the current 20%.
130+ Nationalities
Global Workforce Representation
Employees from over 130 different nationalities, with top executives representing 20+ nationalities.
60% Certified
Employee Safety Standards
Employees work at sites certified to ISO 45001/OHSAS 18001 safety standards.
10 Safety Rules
Enhanced Safety Protocols
Implemented 10 global safety rules with a target to halve recordable cases by 2026/27 from 2021/22 baseline.
- Formal diversity, equity & inclusion pledge in place
- Employee-led growth: diversity, inclusion, fairness and respect enable full potential
- Signed Global Framework Agreement with Works Council and IndustriALL for fairness & respect
- First global employee survey conducted in 2020/21; internal newsletter rewarded idea generation
- Ethical standards: zero-tolerance compliance culture, transparent policies, Code of Conduct
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