Housing Officer

Overview

Deliver high‑quality housing management, tenant support, repairs, and anti‑social behavior handling.

Key Responsibilities

• tenancy management
• customer service
• anti‑social management
• compliance management
• repairs coordination
• property allocation

Tasks

-Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges, and enforcement of tenancy breaches -Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community -Providing an effective tenancy and resident customer service which is in line with policies and procedures -Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service -Responsible for a patch consisting of general needs and affordable housing properties -Effective management of anti-social behavior cases -Working with a range of external agencies to resolve a range of issues affecting tenant welfare including, domestic abuse, anti-social behaviour, and safeguarding -Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection) -Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties -Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels

Requirements

• experience
• customer service
• microsoft office
• problem solving
• driving licence
• communication

What You Bring

We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 9 Housing Officers and an Area Manager based at our Shiregreen Office. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working. 37.5 hours per week -Proven experience of undertaking a similar role -Excellent customer service and customer care skills -An understanding of Microsoft Office packages including Word, Excel and Outlook -Excellent skills in analysing and diagnosing problems and implementing solutions -Travel is a requirement of the role, therefore a full valid driving licence is essential -Excellent communication skills both verbal and written -Wellbeing support and tools -Proven experience of good practice resident involvement activities -Working knowledge of relevant regulations and good practice

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Benefits

£32,887 - £34,617 per year plus £600 car allowance -Life Assurance -Employee recognition scheme -Employee discounts -25 days annual leave (rising to a maximum of 30 days) plus public holidays -A pension scheme with employer contributions from Sanctuary -Employee Advice Service including counselling -Cycle to Work scheme -Voluntary health plans -£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)

About Sanctuary

-It builds, owns and manages roughly 125,000 homes, encompassing affordable rent, shared ownership, student and keyworker housing. -Its care arm runs over 100 residential care homes and supported living units, transforming lives through specialist services. -Financed via careful stewardship and not‑for‑profit reinvestment, Sanctuary reinvests every penny into community development. -Large-scale retrofit schemes, including multi‑million-pound EPC upgrades, showcase its commitment to enhancing residents’ homes. -Regeneration projects breathe new life into neighbourhoods, such as transforming Glasgow’s former Victoria Infirmary into homes. -Unusual in its breadth, it operates across housing, care, student living, supported and keyworker accommodation under one umbrella. -A strategic acquirer, recent additions include Cornwall Care, Swan Housing Association and Johnnie Johnson Housing. -Its scale grants access to grants and public funding, enabling ambitious schemes in England and Scotland.

Sector Specialisms