Description

In this role, the Managing Escrow Officer is responsible for directing division operations and employees to deliver escrow and related services cost-effectively while maintaining profitability. The officer enforces performance and operating goals, monitors branch and associate performance, and acts as a liaison between mortgage lenders, builders, and customers to ensure compliance, policy adherence, production targets, and timelines are met.

Key operational duties include gathering and reviewing business information such as reporting, market forecasting, and personal data; consulting senior leadership for strategic insights; and managing pre-approved vendors to monitor compliance, cost-effectiveness, quality, and timeliness. The officer also improves processes, tracks division expenses, and may handle office-management responsibilities in smaller locations.

Leadership responsibilities involve supervising escrow personnel, ensuring adherence to company policies, and conducting regular quality reviews of escrow files. The officer resolves customer complaints, expedites orders, and provides clear explanations of procedures and pricing. Strong problem-solving, communication, and computer skills enable the officer to lead complex projects, influence stakeholders, and foster a collaborative team environment.

• Oversee Fresno Division branch operations and escrow services to maximize productivity and profitability.
• Gather and analyze business data, market forecasts, and reports; consult senior leadership for strategic insight.
• Manage vendor relationships, ensuring compliance, cost-effectiveness, quality, and timely delivery.
• Track division expenses and perform office-management duties as needed.
• Supervise escrow staff, enforce company policies, and conduct quality checks on escrow files.
• Resolve customer inquiries, complaints, and expedite orders while maintaining service standards.
• Lead process improvements, handle competing priorities, and execute complex projects.
• Recruit, retain, and develop talent; hold employees accountable and foster collaboration.

Requirements

Candidates must have extensive experience in residential and commercial title and escrow, excellent supervisory abilities, and professional communication skills. A bachelor’s degree or equivalent experience is required, along with 2-4 years of supervisory or management experience; a notary public credential or active title license is strongly preferred.

• Hold a bachelor’s degree (or equivalent) and 2‑4 years supervisory/management experience; notary public or active title license preferred.

Benefits

The Managing Escrow Officer (Retail Division) will oversee the Fresno Division branch of Lennar Title. Lennar Title emphasizes personal growth, innovation, and diversity, offering a career with a Fortune 150 company that provides a supportive work environment, advancement opportunities, and competitive compensation. The company’s success is driven by rewarding elite professionals who exceed high standards of service.

Lennar Title offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan with up-to-5% company match, paid parental leave, an associate assistance program, education assistance, and up to $30,000 in adoption assistance. Employees receive up to three weeks of vacation, generous holiday, sick, and personal day policies, a new-hire referral bonus, home-purchase discounts, and special events such as Everyone’s Included Day.

• Provide comprehensive benefits: medical, dental, vision, 401(k) with up-to-5% match, paid parental leave, adoption assistance, education assistance, up to 3 weeks vacation, holiday/sick/personal days, referral bonuses, home‑purchase discounts, and Everyone’s Included Day.

Training + Development

Interview process

Visa Sponsorship

Security clearance