Front Desk/Customer Service Associate

Description

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Look to maximise efficiency of utilities.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Assists with summer Community preparations, including move-in and move-out processes.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Promote tenancy extensions and other revenue streams such as vending
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Supports events and activities within the Community
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Raise purchase orders in accordance with procedures
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Establishes and maintains relationships with University clients.

Requirements

• Numerical skills necessary to complete the above activities
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
• Flexible approach to work and adaptable to thrive in a changing environment.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
• Fluent English verbal and written communication skills
• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Ability to act autonomously, taking decisions and/or action when required.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
• Good team player with strong relationship building and influencing skills
• Excellent organisation skills with the ability to multi task and prioritise
• A knowledge and understanding of UK Health and Safety requirements and legislation

Benefits

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

• Good level of general education

Training + Development

Interview process

Visa Sponsorship

Security clearance