Leasing Agent

Description

• Assist with rent collections and deposit processing as needed.
• Accurately enter and update applicant information in leasing software systems in a timely manner.
• Customer Focus – Builds rapport quickly, listens to resident needs, and delivers prompt, courteous service.
• Regular interaction with residents, applicants, property staff, and vendors.
• Conduct eligibility verifications and income targeting in line with program/property requirements.
• Support marketing efforts by organizing events, conducting outreach, and performing market surveys.
• Maintain and update required reports on leasing activity; file all applicable paperwork accurately.
• Ensure all leasing activities are conducted in compliance with Fair Housing, ADA, Fair Credit Reporting Act, and other relevant laws.
• Provide prompt and courteous responses to resident concerns and service requests.
• Maintain the waiting list in accordance with compliance regulations (for affordable properties).
• Assists with outreach marketing, ensuring compliance with state law and contribute ideas to Property Manager for marketing community and improving resident satisfaction; maintain awareness of local market conditions and trends.
• Teamwork – Collaborates with site staff and contributes to a respectful, solutions-focused work environment.
• Complete leasing documents including applications, addenda, income certifications, leases, and resident communications.
• Attention to Detail – Completes leasing documentation accurately; maintains well-organized records.
• Support residents during move-in and orientation processes.
• Maintain a clean and professional office environment and contribute to team culture and efficiency.
• Greet and qualify prospective residents, assess housing needs, and present available apartments professionally.
• Monitor property turnover, inspect move-outs and vacancies, and ensure “market ready” apartments are clean and presentable.

Requirements

• Associate’s or Bachelor’s degree preferred.
• Maintain proficiency in HUD 4350.3 Handbook, Resident Selection Plan, and Affirmative Fair Housing Marketing Plan (for affordable housing).
• On-site position with standard office hours; may require occasional evenings or weekends.
• Experience in affordable housing programs (e.g., LIHTC, Section 8) strongly preferred.
• Adaptability – Comfortable with fast-paced environments and changing tasks or technologies.
• NALP (National Apartment Leasing Professional) designation preferred but not required.
• Problem Solving – Identifies and resolves leasing-related issues; remains calm under pressure.
• Ability to prepare reports, review data, and utilize electronic documentation systems.
• High school diploma or GED required.
• Initiative – Self-motivated and able to follow through on assigned responsibilities with minimal supervision.
• Illinois Real Estate Leasing Agent License required for IL properties. Must be obtained within 120 days of hire if not already held.
• Proficiency in leasing software and Microsoft Office suite.
• Compliance Knowledge – Applies knowledge of housing regulations and leasing policies.
• Communication – Clearly articulates information verbally and in writing; adapts communication style for diverse audiences.
• Frequent walking and standing; occasional lifting (up to 20 lbs) and exposure to outdoor conditions.
• Minimum of 2 years of on-site property management or leasing experience required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance