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Practice Delivery Leader - Retail
Nelson Worldwide
Design and architecture firm specializing in creating innovative spaces that inspire and elevate.
Leads retail practice delivery, aligning strategy to execution, managing teams and client projects.
Maintaining positive relationships both internal and external, --foster relationships and engage to effectively collaborate to achieve business performance goals.
LEAD the Practice, in partnership with Practice Leadership, internally, and leverage and evolve the capabilities of the firm while leading and working with other NELSON leadership including Business, Regional, and other Practice Leaders as it relates to their specific practice.
In partnership with HR, develop, participate in, and execute succession planning, including the transition of important client relationships.
Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
Create - Interact with other teams and/or collaborate with them when necessary
In partnership with HR, provide consistent and constructive feedback to team and provide teammates with opportunities to achieve professional goals.
Supporting the project or account contract performance and process understanding the scope, budget, and quality agreed to by the Client.
Inspire - Understand and execute NELSON’s best business practices and policies
Manage resource balancing of talent across the Practice and Nelson-wide, including identifying opportunities for resource sharing across Practices, driving use of Extended Team Partners and/or hiring of new talent.
In partnership with Practice Leadership, identify potential problems and points of friction within the project life cycle and work to find solutions to maximize efficiency and profitability.
Inspire - Promote the company’s image and culture both internally and externally
Reviewing documentation and contracts are compliant with NELSON standards, escalate issues as needed.
Supporting and informing continuous improvement enhancements, including:
Assessing and analyzing project performance with Studio Leaders to find ways to optimize the business and meet goals.
Serve - Foster a commitment to external and internal client service
Create - Utilize personal strengths to benefit not only your Team but the Company as a whole
Work with Studio Leaders, Project Managers and National Leadership to review and support pricing efforts for high profile RFP responses, MSA responses, etc. to ensure profitability targets and competitive market landscape are balanced appropriately.
Partner with Sr. Studio Leaders and Sr. Project Managers, to provide superior working knowledge of KPIs on all projects and how that impacts the overall operations of the practice including, but not limited to, effective multiplier, gross margin, profitability, realization, accounts receivable
Work with Studio Leaders and Project Managers, in conjunction with legal counsel, to review and negotiate contracts, Letters of Agreements, AIA Agreements, etc. to mitigate risk in scope and contractual terms.
Monitoring and ensuring Deltek Project & Plan data quality
Maintain and/or develop key account relationships and/or client relationships as necessary as a part of the Leadership team.
What you bring
deltek vantagepoint
tableau
microsoft office
15+ years
bachelor’s
financial acumen
Experience in leading & managing people and teams including motivation, empowerment, organization, innovation, integrity, decision making, and delegation.
Extensive experience working with legal on contracts and contract negotiations
Strong proficiency in scope writing for proposals and contracts.
Ability to effectively communicate at all levels of an organization.
Adept adoption and reinforcement of NELSON’s business systems, processes, and tools, including Deltek VantagePoint, Tableau, Microsoft Teams, Zoom, etc.
Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Extensive experience working with legal on contracts and contract negotiations.
Effective communicating with Leadership & Teammates about shifting priorities and projects.
Financial acumen including ability to understand financial performance, analyze data to derive insights and take necessary actions, and to prepare and manage project budgets.
Proven track record of managing teams with financial success (consistently hitting KPIs, meeting revenue targets, etc.)
Bachelor’s or Master’s degree in Architecture, Real Estate, Planning, Interior Design, Business Administration, or Information Management from an accredited University
15+ years relevant industry experience preferred, or equivalent in appropriate education and experience
Practice knowledge including a deep understanding of its industry and clients’ needs to deliver service excellence.
Benefits
401(K) plan with company match
Paid parental leave
Paid time off and holiday pay
Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization
Opportunities for career advancement
Pet Insurance
Wellness program with rewards for healthy activities
Flexible working schedules and work from home options based on client’s needs
Full health benefits including medical, dental, and vision
Founded with a passion for blending creativity and functionality, this company has built a reputation for innovative design solutions.
The company works across diverse sectors, creating impactful environments for workplaces, residential spaces, and more.
They have been involved in numerous high-profile projects, including corporate offices, healthcare facilities, and mixed-use developments.
With a focus on collaboration and tailored solutions, they have earned recognition for transforming spaces to fit evolving business needs.
Their design process is deeply rooted in understanding client needs, ensuring that each project not only looks striking but serves a purpose.
The company's portfolio spans across the globe, showcasing a variety of spaces that elevate functionality and creativity.
The team is known for its hands-on approach to each project, blending innovative design with cutting-edge technology.
Culture + Values
Purpose – guided by a singular purpose: to unlock unique value for each client
Precision – commitment to pragmatic, results-driven design measured by tangible benefits
Partnership – fostering collaboration through core principle of partnership
Results-Driven – focus on real-world outcomes, not transformation for its own sake
Environment + Sustainability
2030 Challenge
Commitment to Carbon Neutrality
The company is dedicated to achieving carbon neutrality across all new builds, major renovations, and developments in support of the AIA’s 2030 Challenge.
Sustainability is fundamental to design and delivery through practical, measurable goals.
Philadelphia office pursuing WELL and LEED certification with lighting sensors, green wall, and indoor air quality controls.
Partnered on 100% carbon-neutral shipping via Material Bank initiative.
Inclusion & Diversity
Diversity, Equity & Inclusion are integral to operations, collaboration, and innovation
Team reflects communities served with accountability woven into culture and business practices
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