Description

The night‑shift front‑desk role centres on delivering seamless service to residents, overseeing check‑in and check‑out processes, handling reservations and guest inquiries, and ensuring accurate financial handling and reporting throughout the shift.

• Assist residents with check‑in and check‑out procedures.
• Respond to guest queries via walk‑ins, email, and phone.
• Manage and balance cash floats during night shifts.
• Verify revenue sources and resolve discrepancies.
• Accurately record all front‑desk financial transactions.
• Perform end‑of‑day bookkeeping, auditing, and account reconciliation.
• Handle resident complaints, collect feedback, and execute service recovery.
• Produce daily end‑of‑day reports.
• Provide subsidised rates at Ascott serviced residences.
• Promote staff volunteerism and wellness programmes.

Requirements

Benefits

• Provide flexible benefits with comprehensive medical coverage for self and family.
• Offer training and development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance