Hiring Permitting Tech / ServiceTitan CSR *NOT ENTRY LEVEL*

Description

• Answering and managing incoming customer calls regarding plumbing services.
• Handling customer inquiries, complaints, and resolving issues.
• Maintaining customer databases and ensuring accurate information is recorded.
• Assisting with accounts payable activities and providing necessary documentation.
• Supporting service technicians and communicating effectively with all stakeholders.
• Gathering customer information and logging service requests accurately in ServiceTitan.
• Utilizing dispatching software and other relevant tools.
• Keeping customers informed about technician arrival times and job progress.
• Following up on overdue accounts and resolving billing discrepancies.
• Generating invoices for completed plumbing services.
• Scheduling appointments and dispatching technicians to job sites.
• Pulling permits and scheduling inspections.
• May be involved in other administrative tasks such as generating reports, pulling permits, etc.
• Processing payments and maintaining accurate customer account records.

Requirements

• *Must be willing to work on call as we are a 24/7/365 emergency service company.
• Proficiency in using dispatching software and other relevant tools.
• Knowledge of plumbing services and common issues is helpful.
• Strong customer service orientation and problem-solving abilities.
• Basic accounting and bookkeeping skills for accounts receivable tasks.
• Attention to detail and accuracy in record-keeping.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and manage time effectively.

Benefits

• Flexible schedule
• Dental insurance
• Health insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance