Case Manager - Family Shelter

Description

• Identifies and maintains service collaborations with outside providers.
• Assesses immediate client needs and ensure immediate connection to resources.
• Assists clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meet to discuss and review progress.
• Supports clients with securing identification and documentation needed to access housing.
• Maintains a friendly, accessible, approachable, and responsive attitude to the needs of the clients on your case load.
• Enters timely and accurate case notes and assessments per agency expectations for each client while maintaining client confidentiality and following program guidelines for charting.
• Works in conjunction with UMOM's workforce development specialists to align employment opportunities and obtain employment for your clients.
• Thoroughly assesses client needs while identifying and strategizing around barriers to long-term success.
• Utilizes evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.
• Meets regularly and consistently with your client to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.
• Ensures clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, inclusive of but not limited to local viable transportation options.
• Transport and/or accompany clients as needed to support with housing and/or employment search or to make connections to other resources.
• Develops a relationship through the showing of empathy, while getting to know their unique circumstances and what truly motivates them.
• Supports with orienting clients to program rules and expectations as well as UMOM's full scope of services.
• Participates in service coordination team meetings with internal and outside providers.
• Coordinates with Workforce Development team to continuously develop income-based resources for clients.

Requirements

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to think on a broad, systems-level relative to the scope of the position
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to exercise excellent independent judgment and take ownership of decisions
• Bachelor's degree, preferred
• Knowledge of homeless services, community resources, workforce and understanding of housing providers
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization
• High School or GED Diploma, required
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
• Ability to organize, meet deadlines, prioritize and delegate appropriately
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred

Benefits

• 50/100 level of car insurance coverage.

Training + Development

Interview process

Visa Sponsorship

Security clearance