MEP Technical Support Associate , HVAC, Plumbing, Electrical

Description

• Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP's and adherence to industry standards and building codes.
• Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout.
• Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an "expert installer" (including work orders, survey tools, network connectivity, etc.).
• Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work).
• Communicate with customers and contractors through various channels including phone, email, and chat applications.
• Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing.
• Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process.

Requirements

• 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
• High School Diploma and industry-specific certification.
• Knowledge of building codes, industry best practices, and OSHA safety regulations.
• Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
• Travel nationwide (up to 10% on average) for team and/or contractor trainings.
• Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
• 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
• Exceptional skill in relationship building and conflict resolution with impeccable customer service.
• Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
• Experience in the QSR, Casual Dining, and Hospitality industry.

Benefits

• Opportunity to work as part of a team that values its members and works together to achieve positive change.
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay

Training + Development

Interview process

Visa Sponsorship

Security clearance