Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP's and adherence to industry standards and building codes.
Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout.
Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an "expert installer" (including work orders, survey tools, network connectivity, etc.).
Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work).
Communicate with customers and contractors through various channels including phone, email, and chat applications.
Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing.
Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process.
Requirements
hvac/r
lighting
plumbing
microsoft office
high school
customer service
5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
High School Diploma and industry-specific certification.
Knowledge of building codes, industry best practices, and OSHA safety regulations.
Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
Travel nationwide (up to 10% on average) for team and/or contractor trainings.
Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
Exceptional skill in relationship building and conflict resolution with impeccable customer service.
Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
Experience in the QSR, Casual Dining, and Hospitality industry.
Benefits
Opportunity to work as part of a team that values its members and works together to achieve positive change.
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Specializes in optimizing energy usage for commercial and industrial buildings
Helps clients reduce energy costs through advanced technology and data-driven solutions
Provides a comprehensive energy efficiency platform by modernizing energy systems
Employs innovative solutions integrating IoT, machine learning, and real-time analytics
Delivers large-scale energy efficiency retrofits to meet sustainability and cost-saving goals
Focuses on transforming energy systems in commercial and industrial sectors
Offers effective solutions for large, energy-intensive operations like factories and offices
Ensures seamless integration of energy efficiency into existing infrastructure with minimal disruption
Culture + Values
Passion
Dedication
Creativity
Break down silos
Investing in innovation
Focus and drive to reach net-zero
Long-term partnership mindset
Diversity drives our culture
Environment + Sustainability
219,100 metric tons
Customer Emissions Reduced
Reduced customer emissions by over 219,100 metric tons in 2024, equivalent to preventing emissions from driving approximately 560 million miles.
$200M
Annual Revenue from Environmental Investments
Projected to generate nearly $200 million in annual recurring revenue in 2024 through environmental investments and sustainability initiatives.
560 million miles
Carbon Emissions Prevented
Equivalent emissions prevented from driving over 560 million miles in 2024 through reduced customer emissions.
$500M
Commitment to Energy and Water Projects
Committed to financing up to $500 million in energy, water, and renewable energy projects through 10-year contracts.
Targeting net-zero through Energy-as-a-Service model
Over $80 million invested in facility upgrades
19% average annual carbon savings
Energy consumption reductions up to 40% per site via high-efficiency equipment
72% increase in energy under management across nearly 7,000 sites in 2024
Managing 6,500+ locations and reducing emissions across U.S. franchises
Deploying on-site solar, batteries, LED lighting, smart controls, water conservation tech
Inclusion & Diversity
Diversity drives our culture
No clear gender ratio or DEI numerical stats found in public sources