Incident Support Controller

Description

• Support the work of the Incident Controller during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
• Monitor information arising from remote condition monitoring equipment, prioritising response, including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
• Liaise with on site staff to monitor ongoing possessions including the provision and movement of engineering trains, on track machines and plant where problems arise.
• Call out and co-ordinate, as directed by the Incident Controller, the activities of response staff including maintenance, operations, train operator, contractors, emergency services in response to an incident or event, to achieve safe and speedy recovery from incidents.
• Manage the faulting and repair of infrastructure assets including identification, coding, prioritisation, action and conclusion.
• Disseminate accurate, concise and timely information, in accordance with company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
• Input to the daily log, safety, infrastructure and performance events, as directed by the Incident Controller in accordance with the relevant company standards and instructions .
• Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary control information to defined timescales.
• Carry out fault management system and other defined checking procedures.
• Co- ordinate the provision of ESRs, urgent unplanned possession and isolation requests and manage alterations to planned possessions.

Requirements

• Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. FMS, MIMS, TRUST, TRUST DA and communications systems
• Working knowledge of the NRN system and its correct use
• Able to influence others and work under pressure
• Knowledge and demonstrable experience of operating procedures, rules and regulations
• Good geographical knowledge of applicable Route
• Appreciation of signalling, p'way and electrification disciplines
• Understanding of commercial/ business picture within Network Rail and TOC's
• Good team working skills and ability to make objective decisions
• Experience within a fault management, maintenance, operations or rail industry control environment
• Knowledge of Train Operating Companies within the route
• Geographical knowledge of adjoining Routes

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance