The Exeter Inn - Front Desk Associate - The Exeter Inn / Epoch Gastropub

Description

• Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts.
• Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
• Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager.

Requirements

• Previous hotel front desk experience
• Experience with Microsoft suite products
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
• Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Experience with Room Master & Open Table
• At least 2 years customer service experience
• Demonstrated ability to work solo, as well as with a team
• Proven ability to multi-task

Benefits

• Complimentary Staff Meals Daily
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Benefits: Competitive and comprehensive benefits package.
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Spas, Golf Course, and Activities Discounts at any HCH Property
• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Weekly payroll schedule
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Historic Charm Meets Modern Comfort: Nestled in a historic town, the Exeter Inn blends classic New England elegance with contemporary amenities to deliver unforgettable guest experiences.
• Prime Location: Located in picturesque Exeter, NH, home to Phillips Exeter Academy and rich in Revolutionary War history, the town offers a vibrant mix of culture, dining, shopping, and outdoor activities.
• Proximity to the Seacoast: Just a short drive from New Hampshire's stunning coastline, including Hampton Beach and Rye, and only an hour from Boston.
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Flexibility to work days, nights, weekends, holidays, and critical peak business days.

Training + Development

Interview process

Visa Sponsorship

Security clearance