Dual Service Operative (Security & Parking)

Description

• Providing a customer service presence to car park users
• To maintain effective and positive working relationships with the team, client management, tenants, and the local police.
• To secure premises and personnel by patrolling property; inspecting buildings, equipment, access points and permitting entry.
• Preparing and submitting incident reports
• Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice
• Communicating effectively with the Parking Services Team, ensuring information is accurately shared with regards to the site and specific customer requests.
• To avert losses and damage by reporting irregularities, informing violators of policy and procedures.
• To complete and compile reports by recording and logging observations, information, occurrences, and surveillance activities as well as interviewing witnesses and obtaining signatures.
• Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
• Issuing Parking Charge Notices to non-compliant vehicles
• The operative must adhere to Company and Customer policies and procedures in a fair and professional manner as well as uphold compliance with all legal requirements to maintain the organisations stability and reputation.

Requirements

• Valid frontline SIA licence DS or SG
• Smart appearance and be well-groomed
• Excellent communication skills both written and verbal
• Customer Service experience and confidence to handle conflict in a correct manner
• High level of enthusiasm and passion
• Reliable and punctual
• Full 5-year employment checkable history
• Ability to work in a fast-moving environment

Benefits

• Stream - access to pay as you earn it
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Cycle to Work Scheme Available
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Full uniform provide
• Reward and Recognition awards
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy

Training + Development

Interview process

Visa Sponsorship

Security clearance