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National Accounts Customer Service Rep
Republic Services
Handle inbound/outbound calls, resolve customer service requests, and enter data.
7d ago
$19
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Phoenix, AZ
Remote
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
data entry
customer calls
issue resolution
billing input
route scheduling
quality improvement
- Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
- Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
- Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
- Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
- Inputs standard customer requests into Company systems.
- Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
- Enters service and route data into computer for billing and route scheduling purposes.
What you bring
1 year
bilingual
team
associate/bachelor
waste management
high school
- Minimum of 1 year of experience in a call center or other customer service related environment.
- Experience using bilingual skills in a business environment.
- Experience working in a team environment.
- An Associate’s or Bachelor’s degree.
- Knowledge of the waste management industry.
- High School diploma or G.E.D.
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Employee and Family Assistance Program (EAP).
- Retirement plan with a generous company match.
- Life insurance and accidental death & dismemberment insurance.
- Employee discount programs.
- Employee Stock Purchase Plan (ESPP).
- Great Place to Work
- Short- and long-term disability.
- Health care and dependent care spending accounts.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1981
Year Founded
Established as a regional waste hauler.
$16 Billion
2024 Revenue
Annual revenue achieved in 2024.
$2+ Billion
2024 Net Income
Net income for the year 2024.
- It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
- Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
- Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
- Safe – We protect the livelihoods of our colleagues and communities.
- Committed to Serve – We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible – We take action to improve our environment.
- Driven – We deliver results in the right way.
- Human-centered – We respect the dignity and unique potential of every person.
35% emissions reduction
Net-zero greenhouse gas target
Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).
15% emissions reduction
Early achievement of interim target
Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.
40% material recovery increase
Resource recovery goal
Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.
50% biogas reuse increase
Biogas beneficial reuse target
Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.
- Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
- Deploy collision-avoidance cameras on collection trucks (2,200+ units)
- Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
- Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
- Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)
50% Ethnically Diverse Workforce
Diverse Workforce Representation
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
- Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
- Removed college-degree requirements for many roles to broaden access and inclusivity.
- Aims to achieve 50% diversity in leadership roles by 2030.
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