Sr. Customer Quality Manager

Description

• Provide product change notifications to customers.
• Define and implement product quality operational and systemic improvements.
• Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
• Directly interface with customers on quality maters
• Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
• Lead, coach and manage quality engineering team.

Requirements

• Expert in 8D problem resolution process.
• Must be able to carry out verbal and written technical communications.
• Must have problem solving skills on semiconductor products and manufacturing processes.
• B.S. in Electrical Engineering or an equivalent technical discipline.
• Must be available to travel to customer sites worldwide will be as required.
• Able to also carry out verbal and written technical communications in Mandarin.
• Direct customer facing experience in quality manager role.
• Must have excellent technical writing in organized and concise manner based on facts and data.
• 10+ years of experience in customer quality engineering involving integrated circuits.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance