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Gainsight Admin

Hexagon R&D India

A global leader in digital solutions, delivering advanced R&D services across industries.

Configure and optimize Gainsight for customer success operations.

6 days ago ago

Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Hyderabad, Telangana, India

Office Full-Time

Company Size

1,000 Employees

Service Specialisms

Engineering

Research & Development

Consulting

Design

Technology Solutions

Data Analytics

Automation

System Integration

Sector Specialisms

Large-scale Construction

Mining

Intricate Manufacturing

Space Exploration

Public Safety

Defence

Asset Lifecycle Intelligence

Autonomous Solutions

Role

Description

Requirements

gainsight

salesforce

5+ years

saas

analytics

relationship

Familiarity with CRM systems such as Salesforce is a plus.
5+ years of experience in customer success, solutions consulting, or CS Ops roles with hands-on expertise in Gainsight.
Strong background in customer success operations, SaaS, or tech-focused environments is preferred.
Strong proficiency in Gainsight platform administration, configuration, and rules engine management.
Solid understanding of CS Ops metrics and how to manage them through Gainsight.
Excellent analytical, communication, and problem-solving skills.
Ability to manage multiple initiatives, balancing strategic objectives and operational requirements.
Proven experience in configuring and optimizing Gainsight features like Journey Orchestrator, Scorecards, and CTAs.
Strong relationship-building skills with both internal teams and external clients.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Hexagon R&D India is part of a global technology company specializing in innovative digital solutions.
The company focuses on advancing industries like energy, infrastructure, and transport, empowering clients to achieve operational efficiency.
It provides cutting-edge R&D services that blend software, hardware, and engineering technologies.
Hexagon R&D India has a legacy of delivering high-value solutions for complex industrial challenges, particularly in fields like water resources and marine.
The company creates smart city solutions and improves resource management in utilities, transport, and heavy civil sectors.
Hexagon R&D India plays a key role in enhancing the digital transformation of industries through research, development, and consulting services.

Culture + Values

Inspires employees for holistic and organic growth.
Values team collaboration, knowledge exchange, and retains motivated, creative individuals.
Encourages flat hierarchies, agile methods, open communication, new ideas, and constructive feedback.
Focuses on outcomes over strict schedules.
Social activities build strong team spirit, turning colleagues into lasting friends.

Environment + Sustainability

Inclusion & Diversity

35 Nationalities

Global Workforce Diversity

Showcases the company's commitment to a multicultural and inclusive workplace.

21% Women

Women in Leadership

Details the current percentage of women employees and ambitious future targets.

4.2/5 Rating

Employee Reviews on Glassdoor

Reflects positive employee sentiment towards the company's DEI efforts.

DEI initiatives include: 'Embracing Diversity Across Borders', 'Empowering Equality and Gender Diversity', 'Championing Inclusion for Persons with Disabilities'
Employee-resource initiatives: Working Parents ERG; Begin.Again return-to-work for women in tech; HxGN Unite; ONE People; HxGN WILL; Cafe Connects; Reverse Mentorship Program

Articles

Hexagon R&D India - Overview

Hexagon Careers

LinkedIn - Hexagon R&D India