Process Excellence Manager

Description

• Collaborate with Data and Technology teams to design processes that leverage technological innovation and data-driven decision-making.
• Collaborate with business and process owners across regions, departments, and sectors, to define, document, and improve core operational processes.
• Advance measurement approaches and tools in partnership with the Ops Ex team to enhance operational insight and effectiveness.
• Partner with Ops Ex leadership by providing project management support to high-impact programs and initiatives.
• Identify and prioritize opportunities for continuous process improvement across emerging markets, sectors, and verticals; lead cross-functional teams to design and implement solutions.
• Lead process maturity initiatives across all Operational Excellence (Ops Ex) processes, establishing frameworks to ensure full documentation of in-scope processes.
• Measure, report, and communicate the impact of process management and improvement initiatives to senior leadership by supporting the measurement and reporting of process adoption, maturity, and impact through dashboards, playbook analytics and process reviews.
• Partner with the Director of Process Excellence to advance and maintain Suffolk’s Operational Playbook, ensuring all SOPs, best practices, and templates are current, accurate, and aligned with company standards.
• Stay current on industry best practices and trends in process management, particularly in Mission Critical, Design-Build, and Suffolk vertical projects.

Requirements

• Strong leadership, communication, and interpersonal skills; capable of engaging at all levels of the organization.
• Exceptional project management, organizational, and prioritization skills in a fast-paced environment.
• Minimum of 5–7 years of experience in construction operations, process improvement, or standards development
• Strategic thinker and self-starter with proven ability to influence cross-functional teams and drive organizational change.
• Proficiency with Procore, Bluebeam, and other construction technologies desired but not required; familiarity with enterprise-level process management tools a plus .
• Willingness to learn, adapt, and take ownership of high-impact responsibilities.
• Bachelor’s degree in construction management, business, engineering, or a related field; advanced degree preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance