Concierge

Description

• Welcoming residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
• Managing the external and internal calls, taking, and communicating messages, as well as forwarding calls to the appropriate person/department.
• Monitoring emergency response system and fire alarm panel.
• Ensuring effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Assisting residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
• Assisting the Executive Director & Business Office Manager with clerical/administrative duties, as well as assisting the Sales & Marketing team with taking sales inquiries, as needed.
• Submitting all work order requests to Maintenance on behalf of residents.
• Receiving and distributing mail and packages.
• Managing sale of guest meals and initiating credit card transactions for guest meal sales when necessary.
• Regularly engaging with residents helping them feel valued and cared for
• Monitoring the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.

Requirements

• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• A high school diploma or GED is preferred but not required.
• CPR or BLS certification preferred.
• Working well with others and taking direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Cedarhurst of Newburgh considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in testing requirements (such as TB) and using designated PPE when required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.
• Remaining flexible and having the ability to work weekends, when necessary
• Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.

Benefits

• Cedarhurst of Newburgh believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst of Newburgh offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).

Training + Development

Interview process

Visa Sponsorship

Security clearance