Community Manager

Description

• Markets and leases apartments, demonstrating competency in all areas of apartment sales, including telephone technique, setting appointments, prospect qualifications, apartment showings, closings, and follow-up.
• Handles Resident inquiries promptly and courteously.
• Assists in the hiring, disciplining, review and termination of all on-site Associates in accordance with the Company’s policies and procedures.
• Provides training, technical assistance and guidance for all leasing personnel; oversees maintenance personnel and assists where appropriate.
• Collects rents and handles delinquent accounts along with Leasing Associates. In addition, has someone on staff make bank deposits daily upon receipt of checks.
• Oversees the details of move-ins and move-outs with the assistance of Maintenance and Leasing Associates.
• Maintains necessary records of all financial transactions of property (i.e. bills, budget control, etc.) and completely understands the budget process, the monthly financial statements and how they relate to the budget. In addition, adheres to all accounting directives, including but not limited to the following:
• Walks the clubhouse and model unit(s) daily to ensure that they are kept clean and maintained within company standards. Walks all vacant, market-ready apartments weekly to ensure that they are maintained within company standards and Standard Operating Procedures.
• Takes responsibility for the marketing of the property not only through outreach, but through Resident retention.
• Establishes rapport with Residents and provides personalized service.
• Prepares, processes, and signs all leases and related forms (all leasing staff may perform this function). Oversees these procedures when performed by other Associates.
• Takes responsibility for the efficient handling of all Resident issues, including service requests, complaints, miscellaneous situations, functions, lease renewals, Community newsletters, etc. If a Resident is not satisfied with on-site response from the Manager, then the Resident should be referred to the Regional Manager.
• Oversees the activity of outside contractors/vendors working on the property and ensures that keys are properly signed out when needed. Must be aware through the Regional Manager and/or the Maintenance Supervisor of all activities regarding outside contractors.
• Inspects all apartments prior to a new Resident moving in. Ensures that the Resident gift is placed in each new Resident’s apartment.

Requirements

• Exceptional Customer Experience
• Delivers an exceptional customer experience, both internally and externally, as defined in our Company’s Engaging Vision of Customer Service.

Benefits

• Career development opportunities and support
• Above industry average bonuses including: renewal, move in, holiday, anniversary, and wellness
• Associate referral bonuses
• Paid weekly, every Friday
• Paid parental leave
• 40% apartment rent discount
• Health, Dental, Vision, Life, and Disability insurance
• $3,000 annual tuition reimbursement
• Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
• 6 company sponsored social events per year
• Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO
• Paid volunteer time
• 401(k) plan with an impressive company match
• Paid training and certifications
• Employee Assistance Program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance