Field Support Representative

Description

• Provide advice and information to the Contractors and Agencies re: Products manufactured or supplied by ECPI.
• Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications
• Collaborate professionally with end users and contractors to ensure successful installation and operation of products.
• Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers
• May work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.
• Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
• Provide turn-on support for Econolite-manufactured products, ensuring proper functionality and setup.

Requirements

• Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents
• Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire
• Safety sensitive position—will be required to work at busy traffic intersections
• Must be able to stand, walk, squat, and bend at the waist for extended periods of time
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
• The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry
• Required to drive up to five hours a day; ability to lift and carry up to 40 pounds
• Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
• Must be able to use sound judgment, reasoning, and logic to execute tasks
• Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable
• Valid Driver’s license and clean driving record

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance