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Customer Service Representative
Symmons Industries
Process customer orders, resolve customer issues, and build strong relationships with customers in a plumbing products company.
14d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Braintree, MA
Field
Company Size
227 Employees
Service Specialisms
Plumbing
Water Management
Design Consulting
Engineering
Manufacturing
Technical Services
Sector Specialisms
Commercial
Residential
Education
Healthcare
Hospitality
Industrial
Multifamily
Facilities
Role
What you would be doing
order management
customer relations
product spec
order processing
delivery method
problem solving
- Provide order information, expedite, cancel and change orders
- Building strong and trusting relationships with customers
- Verifies and determines product specifications
- Process customer orders by using company pricing and commission practices
- Determines appropriate delivery method based on customer’s need and schedules order fulfillment date by using company published lead times
- Determine best method to resolve basic customer service problems to ensure customer satisfaction
What you bring
plumbing experience
troubleshooting
communication skills
degree preferred
pc skills
customer service
- Previous plumbing background experience either in sales or general plumbing is a plus
- A strong aptitude for troubleshooting is strongly desired
- Excellent communication skills, both verbal and written
- Bachelor’s Degree Preferred
- Pleasant and friendly phone attitude
- Must be motivated and able to work independently
- Possess previous customer service or call center experience
- Possess strong PC skills (i.e. Word, Excel, PowerPoint)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- possible background checks may be conducted as part of the hiring process.
Company
Overview
Founded in 1939
Year of Establishment
The company was established in 1939, marking its long-standing presence in the industry.
$63M Revenue
Annual Revenue
Generates approximately $63 million in annual revenue, demonstrating significant market presence.
9,000 Fixtures
Product Range
Offers over 9,000 durable fixtures, showcasing extensive and diverse product offerings.
2021 Achievement
Manufacturer of the Year Nominee
Nominated for Massachusetts Manufacturer of the Year in 2021 for maintaining supply during the pandemic.
- Pioneered the first anti-scald, pressure-balancing shower valve.
- Headquartered in Braintree, MA, and family-owned across multiple generations.
- Drives US-based manufacturing and supports ready-stock programs with 600 SKUs.
- Ranges include kitchen, bath, sensor, and metered products like Temptrol® and SafetyMix®.
- Provides custom fitting solutions for commercial, hospitality, multifamily, healthcare, and educational facilities.
- Customer Focus – Act with urgency so our customers don't have to.
- Can‑Do Attitude – A job done is more important than a job description.
- Resilience – Focus on solutions, not excuses.
- Teamwork – Be accountable to others.
80M Gallons Saved
Water Conservation Achievement
AI-driven anomaly detection in the Evolution platform saved 80 million gallons of water across 74 sites.
5B Gallons Saved
Water Conservation Projection
The Evolution platform is projected to save 5 billion gallons of water over the next five years.
400+ Leaks Detected
Water Leak Prevention
Detected and resolved over 400 leak incidents, preventing $5 million in water damage.
8-12% Cost Reduction
Water Heating Efficiency
AI-guided temperature adjustments reduced water heating costs by 8–12% in hospitality and multifamily facilities.
- Net zero target: integrating water and energy conservation into ongoing product design and broader company impact strategy.
2.6/5 Rating
Glassdoor Diversity & Inclusion Rating
Based on reviews from employees, the company's Diversity & Inclusion rating on Glassdoor is 2.6 out of 5.
36% Approve
Employee Approval of CEO
As of late 2024, 36% of employees approve of the leadership style of the CEO.
32% Recommend
Employee Recommendation Rate
32% of employees would recommend the company to a friend.
- Gender-specific statistics and DEI strategic goals not publicly disclosed.
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