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Resident Experience Representative
Tricon Residential
Provide customer service to residents handling calls, maintenance requests, and issues.
6d ago
$37,870 - $56,810
Junior (1-3 years)
Full Time
Tustin, CA
Field
Company Size
1,000 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Real Estate Investment
Design
Architecture
Sector Specialisms
Residential
Real Estate
Role
What you would be doing
call handling
issue resolution
system logging
department coordination
customer follow-up
resident support
- Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems
- Promptly follow up with the customer to ensure they are satisfied with your answer
- Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner.
- Handle inbound and outbound calls related to maintenance and various resident request involving their account
- Answer a high volume of calls with the goal of resolving the residents needs
- Coordinate with the internal departments to find solutions and resolve matters
- Have a thorough understanding of the services offered to provide accurate information to residents.
- Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents.
- Provide assistance, information, and support to residents regarding their queries, concerns, or requests.
- Resolve resident phone requests, ensuring satisfaction
- Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
What you bring
high school
software systems
database entry
customer service
communication
problem solving
- Frequently required to sit; talk; and hear.
- High school diploma or equivalent experience
- Occasionally lift and/or move up to 10 pounds.
- Ability to learn multiple computer software systems and accurately input information into the database
- Vision abilities required by this job include close vision, distance vision and depth perception.
- Ability to work cohesively with co-workers both within and outside of the department
- Strong work ethic and motivated by accomplishment and success of the team and company
- Excellent communication and interpersonal skills.
- Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience
- Previous customer service or call center experience is a plus.
- Ability to handle challenging situations with a positive attitude.
- Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members.
- Strong problem-solving and decision-making skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$3.5B acquisition
Blackstone Investment
Tricon was acquired by Blackstone in May 2024, demonstrating significant financial strength and growth potential.
441 units
The Selby Project
A standout large-scale rental community located in downtown Toronto.
286 units
The Taylor Project
Another notable large-scale rental community in downtown Toronto.
30,000+ homes
North American Portfolio
Tricon manages a vast portfolio of single-family rentals and multi-family apartments across the U.S. Sun Belt and Canada.
- Transformed from Tricon Capital into a major rental housing provider in North America.
- Acquired Silver Bay Realty in 2017, building a strong reputation in the housing market.
- Operates through a tech-enabled platform, enhancing efficiency and scalability.
- Known for developing large-scale build-to-rent communities in Texas and California, expanding its reach.
- Maintains a billion-dollar development pipeline in both the U.S. and Canada, driving continued growth.
- People: We invest in our people, empowering them to grow, innovate, and make a difference.
- Integrity: We act with integrity, ensuring transparency, accountability, and trust in everything we do.
- Performance: We deliver exceptional results by staying focused, executing with excellence, and continually improving.
- Customer Focus: We are committed to providing exceptional service and meeting the needs of our customers.
- Collaboration: We foster a collaborative culture where diverse perspectives are valued and working together is the key to success.
2050
Net Zero Target
Aims to achieve net zero carbon emissions by this future year.
- Committed to environmental sustainability and operational efficiency.
- Focus on energy-efficient building designs and sustainability initiatives across their portfolio.
- Incorporates renewable energy solutions and sustainable materials in property developments.
- Measures and tracks progress towards sustainability goals through key performance indicators related to energy consumption, carbon emissions, and water usage.
42%
Women in Leadership
Women comprise 42% of leadership team.
- Committed to fostering a diverse and inclusive workplace where all employees feel respected and valued.
- Focus on attracting, retaining, and developing talent from diverse backgrounds.
- Implemented training programs and mentorship initiatives to support career growth for underrepresented groups.
- Tracks and reports on gender and diversity metrics to assess progress and drive accountability.
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