Systems Manager - Operations & Infrastructure Management (AIOps)

Description

• Oversee 24 7 monitoring of Con Edisons IT and telecom infrastructure including data centers, substations connectivity, control systems interfaces, cloud platforms, and enterprise applications.
• Deploy and administer AIOps solutions to detect anomalies, correlate events, predict failures, and drive automated remediation.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Integrate AIOps with existing NOC workflows, ITSM platforms, and enterprise automation tools.
• Drive continuous enhancement of monitoring, automation, and operational stability.
• Reduce operational noise and false-positive alerts through machine learning models and intelligent triage.
• Implement auto-remediation for recurring issues across IT and telecom systems.
• Lead and manage a team of direct reports.
• Develop automation workflows to streamline troubleshooting, service restarts, patch validations, and configuration drift detection.
• Apply predictive AIOps capabilities to forecast resource needs and prevent outages.
• Lead optimization of monitoring and observability platforms.
• Produce real-time dashboards, operational scorecards, and reliability insights for leadership.
• Maintain real-time visibility across network, compute, storage, and operational technology (OT) supporting energy distribution and field operations.
• Drive reduction of Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) using predictive analytics and automated root-cause analysis.

Requirements

• Familiarity with hybrid cloud environments (Azure, AWS) and data center operations, required.
• Experience managing a team of direct reports, required.
• Strong communication skills and experience leading major incident responses, required.
• Experience with AIOps tools such as BigPanda, Moogsoft, Dynatrace, ScienceLogic, or Datadog, preferred.
• Bachelor's Degree and 8 years of relevant work experience.
• Hands-on automation and scripting skills (Python, PowerShell, Ansible, Terraform), required.
• Knowledge of NERC-CIP, ICS security, or utility regulatory frameworks, preferred.
• Must be able and willing to travel within Company service territory, as needed.
• Ability to simultaneously handle multiple priorities
• Exposure to utility systems or energy operations (EMS/DMS, field communications, SCADA, OT networks), preferred.
• Experience supporting critical infrastructure environments or industries with high reliability requirements (utilities, telecom, transportation, finance, public safety), required.
• Bachelor's Degree and 10 years of related work experience working in customer communications, back office program management, billing and case management related field work. Experience working in the Clean Energy Marketplace.
• Understanding of networking, servers, virtualization, firewalls, and enterprise telecom infrastructure, required.
• Experience with monitoring/observability tools and ITSM systems, required. (ServiceNow preferred).
• Ability to work within tight timeframes and meet strict deadlines
• Driver's License Required
• 5+ years of experience in IT Operations, Infrastructure Management, Network Operations, or Telecom Operations, required.
• Relevant certifications: ITIL, AWS/Azure, CCNA/CCNP, or SRE, preferred
• Project Management Professional (PMP) Training and/or certification in Project Management is a plus. Preferred
• Proficient in English written and verbal communication skills
• Effective leadership skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance