HVAC Customer Resource Coordinator

Description

• Receives customer requests for unscheduled or scheduled service.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Follows up on activities to ensure completion in an established timeframe.
• Debrief activities daily.
• Communicates the action plan and services to be provided directly to the customer.
• Reconcile exceptions (SIR and AP).
• Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
• Review and correct unassociated time for timesheets for technicians.
• Attend weekly planning/scheduling meetings.
• Attend daily team huddles
• Assist with monitoring of time and expense reporting submission.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians

Requirements

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Able to influence diverse teams to accomplish tasks/goals.
• Able to prioritize work activities based on financial impact to desired business goals.
• WIP Management.
• Experience and/or basic project accounting or costing principles.
• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Parts ordering/PO creation support.
• Associate degree.

Benefits

• JCI Employee discount programs (The Loop by Perk Spot)
• Scheduled Service Visits – on time.
• Paid vacation, holidays, and sick time
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
• Competitive pay

Training + Development

Interview process

Visa Sponsorship

Security clearance