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Customer Service Representative
Csw Industrials Inc.
Handle order fulfillment, customer inquiries, and support for Whitmore Manufacturing.
8d ago
Entry-level
Full Time
Rockwall, TX
Onsite
Company Size
1,100 Employees
Service Specialisms
Industrial Services
Manufacturing
Engineering
Product Development
Systems Integration
Maintenance Services
Sector Specialisms
HVAC/R
General Industrial
Plumbing
Construction
Energy
Mining
Rail
Electrical
Role
What you would be doing
request processing
po review
memo adjustments
monthly reconciliation
order fulfillment
customer relations
- Manage the entry, routing, and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, product specification sheets, shipment tracking, etc.
- Improve customer satisfaction and loyalty by building strong relationships with customer accounts.
- Carry out P.O. review throughout the entire order processing cycle ensuring pricing accuracy per documented price deviations and communications.
- Perform any required credit/debit memo adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers as needed.
- Negotiate commitment dates and enforcement of business rules with customers for all sales orders.
- Follow all environmental and safety regulations, related to the business sector, and act in compliance with all US laws.
- Build and maintain good relationships with internal customers.
- Manage customer emergency requirements that may require "after-hours" support.
- Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all consignment accounts;
- Adhere to all order fulfillment and ISO procedures and any applicable cross functional process to ensure orders are processed first time right.
- Manage or participate in special projects as required.
What you bring
bachelor’s
ms office
sap
supply chain
self‑motivated
customer analysis
- Ability to acquire detailed knowledge of specific customers, products, product lines, and packing & shipping standards;
- Ability to liaison with other cross functional employees within Supply Chain and work with multiple processes and procedures;
- General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain;
- Associate's or Bachelor's degree in a relevant field.
- Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved;
- Proficiency in MS Office - Word, Excel, PowerPoint.
- Quick learner and have the ability to keep an open mind to changes that may impact daily activities.
- Highly self-motivated and capable of working independently
- Understands freight terms, payment terms, and pricing terms;
- Experience with JDE or SAP preferred, but not required.
- Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process;
- 401(k) additional profit sharing - up to 3%
- Employer Stock Ownership Plan (ESOP)
- Paid time off (PTO)
- Employee Assistance Program
- Medical, Dental, Vision insurance
- Maternity & Paternity leave
- 401(k) $1-$1 match, up to 6% - vest immediately
- Disability insurance
- Flexible Spending Account & Health Savings Account
- Life insurance
- Tuition reimbursement
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Company
Overview
- Committed to providing high-quality industrial products across various sectors.
- Known for innovation, offering solutions from HVAC to industrial coatings.
- Expertise in building materials, HVAC, and plumbing, serving energy and infrastructure industries.
- Focus on reliable and sustainable products to stay ahead in competitive markets.
- Expanded through strategic acquisitions and consistent growth, serving a global customer base.
- A go-to partner for essential solutions in residential, commercial, and industrial projects.
- Specializes in tackling complex projects with tailored, efficient, and safe solutions.
- We are driven by a culture of excellence, integrity, and innovation.
- We strive to deliver superior customer service and maintain long-term relationships.
- We encourage and empower employees to challenge the status quo, act with urgency, and innovate.
- We foster a culture of respect, trust, and collaboration.
- We focus on continuous improvement, quality, and operational excellence.
2050 Target
Net-Zero Goal
Striving for net-zero environmental impact by the year 2050 through sustainable practices.
- Committed to reducing environmental impact and promoting sustainability.
- Implementing energy-efficient technologies across manufacturing processes.
- Striving to reduce greenhouse gas emissions through operational improvements and renewable energy adoption.
- Focusing on waste reduction, recycling, and responsible resource use.
- Committed to creating an inclusive workplace where everyone can thrive.
- Promotes a culture of respect and equality, supporting diverse backgrounds and perspectives.
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