CRM IQ/Voyager 8 Lease Generation: Troubleshooting issues with the lease agreement
Escalate tickets to Director, Yardi Systems, and to our Yardi support representative via Yardi Client Central
Evaluate support requests to identify opportunities for clients to leverage technology and best practices to enhance efficiency and optimize technology platform.
Demonstrate system features and ensure training meets or exceeds client expectations.
Prepare SOP documentation to support system administrative functions, procedures, and processes.
Maintain strong, positive relationships with both internal teams and software vendors.
Serve as Tier-1/Tier-2 support for Yardi Voyager 8/CRM IQ where you will receive, triage and complete requests within the established Service Level Agreements (SLA)
Requirements
yardi
voyager 8
crm iq
microsoft 365
bachelor's
2 years
Excellent Organizational Skills
Ability to adapt and manage priorities
Solution Oriented Approach
CRM IQ/Voyager 8 Leasing Workflow: Knowledge of the Lead to Lease process including application workflow, ID Verify, rental terms, rentable items, lease charges & lease execution processes.
An understanding of basic accounting principles
Technical skills
Exceptional Customer Service Skills
User Provisioning/Management: Familiarity with YardiOne & Voyager user administration
Conflict resolution experience
General Voyager 8/CRM IQ Roles, Menus & Dashboards: An understanding of how to navigate the roles & menus to search residents/prospects and access software functions.
Lease Renewal Proposal & Execution: Knowledge on Lease Renewal process including troubleshooting occupants, rent and other issues.
Proficiency with Microsoft Office, Microsoft Teams, and Microsoft 365 is preferred.
Effective communication skills
Resident Account & Ledger: Knowledge on how navigate the resident record and how to reconcile resident accounting ledgers (Reverse Charges & Reapply Receipt functions)
A bachelor’s degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Exhibit excellent time management skills to meet deadlines.
At least 2 years of experience with Yardi Systems software. (Voyager 8 / CRM IQ, Residential, RentCafe, CRM, Maintenance, Core financial)
Proven ability to teach processes and procedures effectively.
Benefits
Paid Holidays: 15 paid holidays throughout the year to celebrate and relax.
Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience.
Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
401(k) Plan: Competitive company match to help you plan for your future.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
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Company
Overview
Since 2005
Founding Year
The company has built a strong foundation and expanded its global influence over the years.
A prominent investment firm focusing on real estate and infrastructure.
Blends strategic investment with asset management expertise for sustainable growth.
Portfolio spans various real estate sectors, including residential and commercial developments.
Specializes in large-scale infrastructure projects, such as transportation and utilities.
Integral in shaping urban landscapes globally through high-impact projects.
Partners with industry leaders to innovate and create lasting value in the built environment.
Culture + Values
Integrity in everything we do.
Committed to long-term success.
Delivering performance through innovation.
Cultivating a culture of collaboration and trust.
Striving for excellence in every aspect.
Environment + Sustainability
2050
Net Zero Emissions Target
The company is committed to achieving net zero emissions by this year, reflecting its long-term sustainability goals.
Focus on investing in energy-efficient assets.
Promoting sustainable business practices across portfolio companies.
Continuous tracking and reporting of environmental impact.
Encouraging sustainable design and development in all investments.
Inclusion & Diversity
50% Women
Executive Leadership
Half of the executive leadership team are women, reflecting a commitment to gender parity in leadership roles.
Maintains a diverse and inclusive workforce, focusing on gender parity and diverse leadership.
Targets for increasing gender representation in senior roles.