Yardi Support Specialist

Description

• CRM IQ/Voyager 8 Lease Generation: Troubleshooting issues with the lease agreement
• Escalate tickets to Director, Yardi Systems, and to our Yardi support representative via Yardi Client Central
• Evaluate support requests to identify opportunities for clients to leverage technology and best practices to enhance efficiency and optimize technology platform.
• Demonstrate system features and ensure training meets or exceeds client expectations.
• Prepare SOP documentation to support system administrative functions, procedures, and processes.
• Maintain strong, positive relationships with both internal teams and software vendors.
• Serve as Tier-1/Tier-2 support for Yardi Voyager 8/CRM IQ where you will receive, triage and complete requests within the established Service Level Agreements (SLA)

Requirements

• Excellent Organizational Skills
• Ability to adapt and manage priorities
• Solution Oriented Approach
• CRM IQ/Voyager 8 Leasing Workflow: Knowledge of the Lead to Lease process including application workflow, ID Verify, rental terms, rentable items, lease charges & lease execution processes.
• An understanding of basic accounting principles
• Technical skills
• Exceptional Customer Service Skills
• User Provisioning/Management: Familiarity with YardiOne & Voyager user administration
• Conflict resolution experience
• General Voyager 8/CRM IQ Roles, Menus & Dashboards: An understanding of how to navigate the roles & menus to search residents/prospects and access software functions.
• Lease Renewal Proposal & Execution: Knowledge on Lease Renewal process including troubleshooting occupants, rent and other issues.
• Proficiency with Microsoft Office, Microsoft Teams, and Microsoft 365 is preferred.
• Effective communication skills
• Resident Account & Ledger: Knowledge on how navigate the resident record and how to reconcile resident accounting ledgers (Reverse Charges & Reapply Receipt functions)
• A bachelor’s degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Exhibit excellent time management skills to meet deadlines.
• At least 2 years of experience with Yardi Systems software. (Voyager 8 / CRM IQ, Residential, RentCafe, CRM, Maintenance, Core financial)
• Proven ability to teach processes and procedures effectively.

Benefits

• Paid Holidays: 15 paid holidays throughout the year to celebrate and relax.
• Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
• Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience.
• Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
• 401(k) Plan: Competitive company match to help you plan for your future.

Training + Development

Interview process

Visa Sponsorship

Security clearance