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Customer Care Technician
Barratt Redrow
Provide on‑site customer care, resolve defects, and manage paperwork for new homes.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Hungerford, England, United Kingdom
Field
Company Size
25,000 Employees
Service Specialisms
Residential property development
Commercial construction
Timber frame manufacturing
Land acquisition
Customer care and after sales support
Sustainability and biodiversity partnerships
Apprenticeship and early careers programs
Multi‑brand housing offerings
Sector Specialisms
Residential
Buildings
Role
What you would be doing
appointment management
defect inspection
timesheet submission
defect resolution
form submission
defect reporting
- Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
- Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
- Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
- Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
- Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
- Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
What you bring
interpersonal
customer service
construction
problem solving
painting
carpentry
- Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
- Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
- Private Medical Cover - Single Cover
- Competitive Bonus Scheme
- Competitive Salary
- Choice of Flexible Benefits
- 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
- Enhanced Family Friendly Policies
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Interview process
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People also searched
Company
Overview
- A major UK homebuilder, known for its residential developments and large-scale projects.
- Founded through the merger of two leading construction firms, creating a legacy of quality housing.
- Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties.
- Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability.
- Has contributed significantly to UK housing supply, building thousands of homes annually.
- Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods.
- Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.
- We are committed to quality, safety, and innovation.
- We aim to deliver the highest standards in everything we do.
- We foster a culture of collaboration, respect, and trust.
- We encourage continuous learning and development.
- We hold ourselves accountable to our customers and communities.
- We embrace change and seek innovative solutions.
- We operate with integrity and honesty in all our dealings.
2040
Net Zero Target
Aim to achieve zero carbon emissions by 2040.
- Committed to reducing carbon emissions across all operations.
- Focus on energy efficiency and sustainable building practices in every home.
- Homes built with high standards of energy performance to reduce environmental impact.
- Pledged to reduce water consumption in operations.
- Set ambitious goals to reduce construction waste and improve recycling rates.
- Invest in renewable energy solutions for construction processes.
30%
Gender Balance in Senior Roles
A significant portion of leadership positions are held by women.
- Aim for gender balance across all levels of the business.
- Implement strategies for inclusive recruitment and development.
- Track gender diversity at each stage of the hiring process.
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