Autodesk Revit - Application Administration

Description

• Maintain application configuration documentation
• Identify proactive solutions for recurring technology occurrences to benefit the business
• Work on and close out tickets in the Hatch Zendesk System
• Undertake integration between various systems using available API's and web services
• Identify and resolve medium to highly complex production problems for support of applications
• Provision of 1st Level Application Support. For example, user administration or project set-up issues
• Maintain current knowledge of relevant technologies as assigned
• Manage, support, and resolve complex software, vendor and proprietary technical issues
• Collaborate on exciting projects to develop innovative solutions
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Adhere to standards and processes for systems in Hatch
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
• Manage your assigned ticket queue.
• Display and execute logical and complex troubleshooting methods
• Collaborate and interact with various stakeholders including the ICT team
• Lead and participate in efforts to develop and implement processes for application and system monitoring
• Provide technical support Autodesk software components in a complex mission critical environment

Requirements

• Minimum 3-5 years’ experience in the Information Technology field
• 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
• Experience in process automation, best practice approach, technology efficiency, and effectiveness
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
• Excellent verbal, written communication and ability to work well with others
• AutoCAD Civil3D
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
• Experience with at least one of the following Autodesk CAD platforms:
• Willing to work after hours as part of a global team
• Ability to effectively interface with technical and nontechnical staff at all organizational levels
• Understand software and hardware requirements of varied departmental systems
• Bachelor’s degree and equivalent combination of education, training or work experience
• Understand the workflow and process requirements of complex application systems
• Experience with ACC/BIM360 Design Collaboration an asset
• Excellent problem solving/analytical skills and knowledge of analytical tools

Benefits

• Flexible work environment
• Long term career development

Training + Development

Interview process

Visa Sponsorship

Security clearance