Other duties as needed, such as support first day onboarding and ordering supplies
Works to enhance the communication of policies and procedures to our costumers and engineers
Collect, file, and maintain inspection data including calculations, and field files
Coordinate project initiation and scheduling by working with clients, engineers, and consultants to define scope, gather data, set timelines, and secure funding or charge numbers.
Act as a liaison between the Customer, Contractors, and Engineers to enhance communication and coordination for required services.
Requirements
organizational
microsoft
multi-tasking
customer service
aec
administrative
We're seeking a strong administrative professional to join our local office in Rochester, NY office
Strong Organizational skills, both calendar management, and maintaining digital and physical files
Proficiency with Microsoft products, such as Word, SharePoint, and Excel
Ability to Multi-Task, prioritize tasks, and meet deadlines
4 years of related experience in a customer service, customer focused construction, engineering, or technical setting
AEC Industry experience
Previous administrative experience collecting data and maintaining digital files
Gain knowledge of policies and procedures related to client overhead material handling processes
Benefits
Work-Life Balance, Flexible Hours, and remote working days.
$40k - $50k per year, depending on all candidate factors; such as qualifications, experience level, etc.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
45 Offices
Global Presence
Operates in 45 offices worldwide.
12,000+ Clients
Client Base
Serves over 12,000 clients globally.
123 Countries
Global Reach
Services available in 123 countries.
$9M US Revenue
Financial Performance
Annually generates about $9 million in the US.
Born in Bilbao in 1957, Idom evolved from engineering roots into a global multidisciplinary consultancy.
US arm centered in Minneapolis provides engineering and consulting across manufacturing, energy, rail and test-facility sectors.
Typical projects include advanced manufacturing sites, conventional and renewable power plants (nuclear, wave), refineries, steel mills and rail systems.
Specialisms range from metals and minerals to large-scale agriculture, test facilities, power generation and systems integration.
Known for solving complex, multidisciplinary challenges—like precision structures for astronomy or Manufacturing 4.0 systems.
Part of an employee-owned international group.
Culture + Values
1957
Year of inception
This marks the founding year of the company, reflecting its long-standing commitment to its values.
The client is the core of our activity.
People are the heart and soul of IDOM.
Professional development: IDOM is a group of highly qualified people who strive for excellence.
We pursue excellence.
We believe in the power of human relationships as a motivating force to overcome difficulties.
We are passionate about resolving problems that no one has solved.
Innovation is present in all our activities.
Sustainability: An approach to business that maximizes value for the environment, people, communities, and planet.
We work in a way that is based on trust, cooperation, transparency, and proximity, striving for the professional development of our people.
Values that have been part of IDOM since its inception in 1957 and today are the essence of who we are and want to be.
Rather than rewarding external shareholders or owners, the value we create is shared by everyone who works at IDOM.
Environment + Sustainability
2025
Sustainability Reporting Mandate
The Corporate Sustainability Reporting Directive will apply from this year, ensuring transparent and comprehensive reporting on environmental and social impacts.
Sustainability: An approach to business that maximizes value for the environment, people, communities, and planet.
Offer solutions that promote circular production methods, sustainable business models and green finance.
Provide roadmaps and tools for circular business models, capacity building for sustainability and circularity.
Support acceleration of climate‑adaptation and management technologies.
Facilitate access to green finance, including climate finance accelerators and sustainable finance readiness.
Target zero‑carbon electricity projects (e.g., small modular reactors for zero‑carbon power in New Brunswick).
Pursue sustainable building life‑cycle objectives: energy, water, zero waste.
Engaged in UN Global Compact, submitting Communication on Progress annually.
Net‑zero target: committed at summits to deliver Net Zero and Sustainability Commitments (UK Supply Chain Sustainability School).
Inclusion & Diversity
Working with people from different cultures, customs, beliefs, and perspectives is a great privilege.
Diversity and inclusion mean respect, companionship, freedom, and justice.
Created MUJEResTEAM: projects to encourage and support women in STEAM.
Diversity & inclusion have been part of corporate culture since the company's origin.
While no numeric gender targets are set, the company's environment supports all individuals regardless of gender, culture, race, religion, sexual orientation, age, or disabilities.
Ensures an environment where employees can fully demonstrate their abilities and play an active role regardless of their characteristics.