Account Manager- Service/Repair (Allentown)

Description

• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Develops capital plans for customers to address their short- and long-term building needs.
• Identity theft monitoring
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.

Requirements

• Ability to read and interpret architectural and/or blueprint/drawings. (preferred)
• Demonstrated success in a fast-paced environment.
• Bachelor’s degree required.
• Salesforce experience. (preferred)
• Outstanding ability to build and nurture relationships with customers, team members, and cross-functional colleagues.
• Strong attention to detail with proactive follow-up skills.
• Minimum 1 year of business-to-business sales experience is required.
• Excellent time management, organizational, and presentation skills.

Benefits

• Pet insurance
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• Flexible spending accounts (FSA)
• 15 days of vacation per year
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
• Medical, dental, and vision coverage
• Tuition reimbursement
• Company-paid Employee Assistance Program (EAP)
• Company-paid basic life insurance and AD&D
• Company-paid short- and long-term disability insurance
• Optional life and AD&D coverage
• Supplemental medical plans
• Health savings account (HSA)
• Optional spouse and dependent life insurance
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy

Training + Development

Interview process

Visa Sponsorship

Security clearance