Client Service Leader - Water & Wastewater Services
Cdm Smith
A global engineering and construction firm providing integrated solutions for infrastructure.
Lead client engagement and business development for water/wastewater services in New England.
9 days ago ago
Expert & Leadership (13+ years)
Full Time
Manchester, NH
Hybrid
Company Size
5,000 Employees
Service Specialisms
Engineering
Environmental Services
Construction Management
Project Management
Design
Consulting
Technical Services
Urban Planning
Sector Specialisms
Industry
Facilities
Foundations
Heavy Civil Engineering
Transportation
Water
Environment
Energy
Role
Description
proposal management
technical strategy
sales process
client engagement
financial management
team leadership
Aligning CDM Smith’s firm-wide strategies with local business development activities.
Developing and managing proposal efforts and presentations.
Being responsible of the overall financial performance of projects within a client portfolio.
Assembling and leading client and project teams to meet client needs and project requirements.
Developing client engagement strategies and pursuit plans for new water, wastewater and environmental business in the New England region.
Managing business development budgets and costs.
Negotiating critical issues with clients and potential teaming partners and subconsultants.
Participating in CDM Smith’s training program to reinforce core competencies of the client service leader position and obtain requisite certifications within 6-months of onboarding.
Engaging in routine coordination with other area client service leaders and internal business units to meet business objectives.
Implementing CDM Smith’s Sales Delivery Process and proactive use of CDM Smith’s sales tools.
Development of technical approaches and strategies.
Following and implementing CDM Smith’s standardized business practices.
Assisting on individual projects and meeting billable hour targets.
Meeting annual sales goals from both existing and new clients.
Requirements
pe license
engineering degree
water projects
new england
12 years
client relations
Previous experience winning/managing. water/wastewater projects in the greater New England market (southeastern MA highly preferred).
Bachelor's degree in Civil, Environmental or Chemical Engineering or related discipline.
Equivalent additional directly related experience will be considered in lieu of a degree.
Professional engineering (PE) license.
Strong client relationships with water/wastewater clients in the New England water market.
Bachelors degree in an engineering discipline and/or Professional Engineer (P.E.) certification.
Adhering to CDM Smith’s Core Values.
12 years of related experience.
12 years of experience with municipal water or wastewater projects since obtaining Bachelors degree.
Strong interpersonal, time management, organization, and listening skills.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship will be provided for this position.
Security clearance
background checks (criminal, employment, education, licensure, credit, motor vehicle) may be required after an offer.
drug testing may be required for designated positions.
Company
Overview
It has evolved into a global leader in delivering engineering, environmental, and construction services.
The firm specializes in complex infrastructure projects that address environmental, energy, and water resource challenges.
With a wide range of capabilities, the company has delivered iconic projects in transportation, utilities, and industrial sectors.
The firm has a strong focus on providing sustainable solutions to tackle the most pressing infrastructure needs worldwide.
Its projects often involve advanced technologies and innovative design, particularly in water resources and environmental remediation.
The company’s work spans a diverse range of sectors, from heavy civil construction to energy, government, and transportation.
A standout project includes its involvement in critical infrastructure for water treatment and wastewater systems around the globe.
Known for its commitment to quality, the firm prides itself on turning complex challenges into successful, long-term solutions.
Culture + Values
Integrity
Collaboration
Innovation
Excellence
Sustainability
Commitment to Client Success
Environment + Sustainability
Sustainable infrastructure solutions support environmental health and resilience.
Environmental sustainability is integrated into every project.
Aim to reduce carbon footprints and increase energy efficiency across various sectors.
Inclusion & Diversity
has a robust DEI strategy with a focus on gender equality and equal representation.
track and promote gender diversity across all levels of the organization.
emphasize mentorship and development programs to advance women and underrepresented groups.