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IT Service Management Intern - MN or CO
Xcel Energy
Support ITSM team with ServiceNow integration, process docs, and analytics.
7d ago
$17 - $27
Entry-level
Internship
Denver, CO
Office Full-Time
Company Size
14,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Design
Sector Specialisms
Residential
Commercial
Industrial
Utilities
Energy
Infrastructure
Buildings
Government
Role
What you would be doing
servicenow integration
roadmap planning
bottleneck resolution
process mapping
performance reporting
customer engagement
- Learn how service management supports business continuity and disaster recovery planning.
- Participate in roadmap and strategy sessions to align service management work with business initiatives.
- Collaborate with developers and process owners to identify and resolve service bottlenecks.
- Attend team meetings and contribute to discussions on customer engagement and service improvement.
- Support integration efforts for event sources into ServiceNow, including dashboards and alert rules.
- Develop skills in process mapping, documentation, and performance reporting.
- Help prepare demo materials and contribute to internal communications and training content.
What you bring
servicenow
data visualization
excel
visio
sharepoint
bachelor
- Ability to work independently and in a team environment.
- Strong analytical and communication skills.
- Understand the lifecycle of IT services and how they are managed within a large enterprise.
- Current Student, Sophomore or higher.
- Currently enrolled in a bachelor’s program in Computer Science, Information Systems, Business Administration, or a related field.
- Exposure to ServiceNow or similar ITSM platforms.
- Experience with data visualization or dashboard tools.
- Familiarity with Excel, Visio, and collaboration tools like SharePoint.
- Gain practical experience with ServiceNow.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1909
Year Established
The company has a history spanning over a century, demonstrating its long-standing presence in the energy sector.
- hidden炳 Renewable energy solutions, including wind and solar power.
- hidden炳 Reducing carbon emissions and increasing clean energy generation.
- hidden炳 Large-scale renewable projects like the Rush Creek Wind Project in Colorado.
- hidden炳 Service offerings cover residential, commercial, and industrial energy needs with an emphasis on sustainability.
- hidden炳 Leader in energy efficiency programs, helping customers reduce consumption and costs.
- hidden炳 Innovates in the energy sector, balancing economic and environmental goals.
90% Reduction
CO2 Emissions
Achieved a significant reduction in carbon dioxide emissions through sustainable practices and energy efficiency initiatives.
20 Hours
Employee Training
Provides employees with 20 hours of annual training focused on professional development and personal growth opportunities.
- Fosters a culture of innovation and creativity.
- Encourages open communication and collaboration.
- Values diversity and inclusion within the workplace.
- Supports community engagement and corporate social responsibility.
57% reduction
Carbon emissions from electricity
Achieved a 57% reduction in carbon emissions from 2005 levels as of early 2025.
1.5 million EVs
Electric vehicles enabled by 2030
Plans to enable 1.5 million electric vehicles by 2030 as part of broader sustainability goals.
$45 billion investment
In renewable energy projects
Investing $45 billion in generation, transmission, and other clean energy projects over five years (2024–2029).
54% carbon-free energy
In 2023
Achieved a 54% share of carbon-free energy in 2023, contributing to long-term sustainability goals.
- Plans for zero-carbon fleet and enhanced EV charging infrastructure by 2030/2035 include enabling 1.5 million electric vehicles and achieving $1/gallon equivalent fuel savings for customers.
- Investing in 4,000 MW+ of new wind and solar capacity by 2032, with all coal plants retiring by 2030 and nuclear energy extended until 2040.
- Developing battery storage technologies, such as a 10 MW iron-air battery, and piloting innovative solutions like hydrogen, RNG, heat pumps, and smart water heaters.
- Built a network of ~750 high-speed public EV charging stations in Minnesota and Wisconsin by 2026, alongside a home charger installation program to support widespread EV adoption.
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