Key Account Manager
Schindler Group
Manage key customer relationships to drive service, repair, modernisation and new installations.
2 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Addlestone, England, United Kingdom
Field
Company Size
70,406 Employees
Service Specialisms
Elevator Services
Escalator Services
Maintenance
Installation
Modernization
Sector Specialisms
Residential
Commercial
Public Transit
Office Buildings
Hotels
Hospitals
Apartment Complexes
Low-rise Buildings
Role
What you would be doing
contract tenders
customer communication
safety compliance
performance monitoring
report management
relationship management
- Coordinating, prepare and renegotiate allocated contract tenders as needed
- Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
- Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
- Attending all relevant Training Sessions
- Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client
- Reviewing and agree with legal/QS on special terms and conditions
- Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels
- Carrying out all works in accordance with the Company’s Quality Corporate Policy
- Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needs
- Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
- Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
- Representing the branches interests with the key account customer
- Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
What you bring
communication
account management
commercial awareness
operations
sales
influence
- Strong communication and relationship building skills
- Ability to follow process and Company Values
- Instinct to search to improve relationship/process/situation
- Account Management experience
- Commercial Awareness (contractual an advantage)
- Ability to influence and interact with both external and internal customers
- Proven Operations or Sales Role preferably in the lift and escalator industry
- Employer Contributory Pension and Life Assurance
- Car or Car Allowance
- Various Discounts and Benefits Schemes
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Single Option BUPA Private Healthcare
- Youll receive a competitive salary
- 25 Days Annual Leave plus Bank Holidays, 33 in total
- 15 % Company Annual Performancer Related Bonus
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Interview process
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Company
Overview
Founded in 1874
Year Established
The company was established in Switzerland, marking the beginning of its legacy in transportation solutions.
2B journeys daily
Daily Passenger Journeys
Enabling seamless movement across global transportation hubs, high-rises, malls, and public spaces.
$13.7B revenue
Annual Revenue
Strong financial performance with significant contributions from service and modernization divisions in 2023.
300 units delivered
Recent Project Milestone
Recent deployment includes nearly 300 elevator units to The Avenues in Riyadh.
Over 1,000 branches
Global Presence
Operates through a network of over 1,000 branches globally, showcasing extensive reach and operational capacity.
656 ft tower
Elevator Test Tower
Features the world’s first dedicated elevator test tower in Shanghai for advanced safety and performance testing.
- Evolved into a global leader in vertical and horizontal transportation, designing and deploying cutting-edge elevators, escalators and moving walkways.
- Offers a comprehensive portfolio encompassing new installations, modernization, and maintenance, highlighted by innovative solutions like the R.I.S.E robotic elevator installer.
- Recent significant projects include delivering hundreds of elevator systems for the Grand Paris Express.
- Safety – Safety for each one of our passengers and employees is foremost.
- Create value for the customer – Our customers are at the heart of what we do: their success is our success.
- Commitment to people development – We foster lifelong learning and empower employees to help shape the future of our company.
- Integrity & trust – We follow the highest standards of professional and personal conduct in all our relations.
- Sustainability – Sustainability is integral to the Schindler way of doing business, defining how we work – creating long-term value for all.
- Quality – We aim to deliver genuine Swiss quality, based on leading technology, precision engineering, and innovative, sustainable solutions.
90% Reduction by 2040
Net-Zero Commitment
Committed to achieving full-scope net-zero greenhouse gas emissions with a 90% reduction across Scopes 1, 2, & 3 by 2040 compared to 2020 levels.
50% & 42% Reductions
Science-Based Targets
Approved science-based targets include a 50% reduction for Scopes 1 & 2 and a 42% reduction for Scope 3 by 2030, starting from a 2020 baseline.
100% Renewable by 2025
Electricity Goal
Aims to procure 100% renewable electricity across all operations by 2025.
30% Energy Improvement
Product Efficiency
New elevator and escalator products achieve a 30% improvement in energy efficiency compared to previous models.
- Achieved 90% Renewable Electricity in 2022
- Targeting ISO 50001 Certification for Major Production Sites by 2025
- 25% Maintenance Portfolio Cloud-Connected in 2022
- 40% Energy Reduction with PORT 4D System
- Roadmap Includes Strategies Like Circular Design and Low-Carbon Materials
69,000+ employees
Global workforce
A workforce spanning over 69,000 individuals across 130+ nationalities.
13% female
Gender distribution
As of end-2023, 13% of the workforce identifies as female, with 87% male.
300+ women
Leadership programs
Over 300 women participated in leadership and advancement programs.
5 generations
Workforce diversity
Encourages multigenerational teams, up to five generations working together.
- Committed to UN Women’s Empowerment Principles; CEO regularly reviews gender progress.
- Equal‑pay initiative ensuring fair pay regardless of gender.
- Part of Valuable 500 commitment to improve recruitment and inclusion of people with disabilities.
- Support for UN Standards of Conduct tackling discrimination against LGBTI people; awarded Swiss LGBTI* label.
- Employee inclusion networks for gender, LGBTQIA+, multicultural/ethnicity, generations, diverse abilities, mental wellbeing, U.S. veterans.
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