Key Account Manager at Schindler Group in Addlestone, England, United Kingdom | Kablio

Role

Description

contract tenders

customer communication

safety compliance

performance monitoring

report management

relationship management

Coordinating, prepare and renegotiate allocated contract tenders as needed
Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
Attending all relevant Training Sessions
Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client
Reviewing and agree with legal/QS on special terms and conditions
Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels
Carrying out all works in accordance with the Company’s Quality Corporate Policy
Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needs
Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
Representing the branches interests with the key account customer
Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues

Requirements

communication

account management

commercial awareness

operations

sales

influence

Strong communication and relationship building skills
Ability to follow process and Company Values
Instinct to search to improve relationship/process/situation
Account Management experience
Commercial Awareness (contractual an advantage)
Ability to influence and interact with both external and internal customers
Proven Operations or Sales Role preferably in the lift and escalator industry

Benefits

Employer Contributory Pension and Life Assurance
Car or Car Allowance
Various Discounts and Benefits Schemes
Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
Single Option BUPA Private Healthcare
Youll receive a competitive salary
25 Days Annual Leave plus Bank Holidays, 33 in total
15 % Company Annual Performancer Related Bonus

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1874

Year Established

The company was established in Switzerland, marking the beginning of its legacy in transportation solutions.

2B journeys daily

Daily Passenger Journeys

Enabling seamless movement across global transportation hubs, high-rises, malls, and public spaces.

$13.7B revenue

Annual Revenue

Strong financial performance with significant contributions from service and modernization divisions in 2023.

300 units delivered

Recent Project Milestone

Recent deployment includes nearly 300 elevator units to The Avenues in Riyadh.

Over 1,000 branches

Global Presence

Operates through a network of over 1,000 branches globally, showcasing extensive reach and operational capacity.

656 ft tower

Elevator Test Tower

Features the world’s first dedicated elevator test tower in Shanghai for advanced safety and performance testing.

Evolved into a global leader in vertical and horizontal transportation, designing and deploying cutting-edge elevators, escalators and moving walkways.
Offers a comprehensive portfolio encompassing new installations, modernization, and maintenance, highlighted by innovative solutions like the R.I.S.E robotic elevator installer.
Recent significant projects include delivering hundreds of elevator systems for the Grand Paris Express.

Culture + Values

Safety – Safety for each one of our passengers and employees is foremost.
Create value for the customer – Our customers are at the heart of what we do: their success is our success.
Commitment to people development – We foster lifelong learning and empower employees to help shape the future of our company.
Integrity & trust – We follow the highest standards of professional and personal conduct in all our relations.
Sustainability – Sustainability is integral to the Schindler way of doing business, defining how we work – creating long-term value for all.
Quality – We aim to deliver genuine Swiss quality, based on leading technology, precision engineering, and innovative, sustainable solutions.

Environment + Sustainability

90% Reduction by 2040

Net-Zero Commitment

Committed to achieving full-scope net-zero greenhouse gas emissions with a 90% reduction across Scopes 1, 2, & 3 by 2040 compared to 2020 levels.

50% & 42% Reductions

Science-Based Targets

Approved science-based targets include a 50% reduction for Scopes 1 & 2 and a 42% reduction for Scope 3 by 2030, starting from a 2020 baseline.

100% Renewable by 2025

Electricity Goal

Aims to procure 100% renewable electricity across all operations by 2025.

30% Energy Improvement

Product Efficiency

New elevator and escalator products achieve a 30% improvement in energy efficiency compared to previous models.

Achieved 90% Renewable Electricity in 2022
Targeting ISO 50001 Certification for Major Production Sites by 2025
25% Maintenance Portfolio Cloud-Connected in 2022
40% Energy Reduction with PORT 4D System
Roadmap Includes Strategies Like Circular Design and Low-Carbon Materials

Inclusion & Diversity

69,000+ employees

Global workforce

A workforce spanning over 69,000 individuals across 130+ nationalities.

13% female

Gender distribution

As of end-2023, 13% of the workforce identifies as female, with 87% male.

300+ women

Leadership programs

Over 300 women participated in leadership and advancement programs.

5 generations

Workforce diversity

Encourages multigenerational teams, up to five generations working together.

Committed to UN Women’s Empowerment Principles; CEO regularly reviews gender progress.
Equal‑pay initiative ensuring fair pay regardless of gender.
Part of Valuable 500 commitment to improve recruitment and inclusion of people with disabilities.
Support for UN Standards of Conduct tackling discrimination against LGBTI people; awarded Swiss LGBTI* label.
Employee inclusion networks for gender, LGBTQIA+, multicultural/ethnicity, generations, diverse abilities, mental wellbeing, U.S. veterans.

Articles

Careers at Schindler

Innovation

Role

Description

contract tenders

customer communication

safety compliance

performance monitoring

report management

relationship management

Coordinating, prepare and renegotiate allocated contract tenders as needed
Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
Attending all relevant Training Sessions
Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client
Reviewing and agree with legal/QS on special terms and conditions
Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels
Carrying out all works in accordance with the Company’s Quality Corporate Policy
Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needs
Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
Representing the branches interests with the key account customer
Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues

Requirements

communication

account management

commercial awareness

operations

sales

influence

Strong communication and relationship building skills
Ability to follow process and Company Values
Instinct to search to improve relationship/process/situation
Account Management experience
Commercial Awareness (contractual an advantage)
Ability to influence and interact with both external and internal customers
Proven Operations or Sales Role preferably in the lift and escalator industry

Benefits

Employer Contributory Pension and Life Assurance
Car or Car Allowance
Various Discounts and Benefits Schemes
Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
Single Option BUPA Private Healthcare
Youll receive a competitive salary
25 Days Annual Leave plus Bank Holidays, 33 in total
15 % Company Annual Performancer Related Bonus

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1874

Year Established

The company was established in Switzerland, marking the beginning of its legacy in transportation solutions.

2B journeys daily

Daily Passenger Journeys

Enabling seamless movement across global transportation hubs, high-rises, malls, and public spaces.

$13.7B revenue

Annual Revenue

Strong financial performance with significant contributions from service and modernization divisions in 2023.

300 units delivered

Recent Project Milestone

Recent deployment includes nearly 300 elevator units to The Avenues in Riyadh.

Over 1,000 branches

Global Presence

Operates through a network of over 1,000 branches globally, showcasing extensive reach and operational capacity.

656 ft tower

Elevator Test Tower

Features the world’s first dedicated elevator test tower in Shanghai for advanced safety and performance testing.

Evolved into a global leader in vertical and horizontal transportation, designing and deploying cutting-edge elevators, escalators and moving walkways.
Offers a comprehensive portfolio encompassing new installations, modernization, and maintenance, highlighted by innovative solutions like the R.I.S.E robotic elevator installer.
Recent significant projects include delivering hundreds of elevator systems for the Grand Paris Express.

Culture + Values

Safety – Safety for each one of our passengers and employees is foremost.
Create value for the customer – Our customers are at the heart of what we do: their success is our success.
Commitment to people development – We foster lifelong learning and empower employees to help shape the future of our company.
Integrity & trust – We follow the highest standards of professional and personal conduct in all our relations.
Sustainability – Sustainability is integral to the Schindler way of doing business, defining how we work – creating long-term value for all.
Quality – We aim to deliver genuine Swiss quality, based on leading technology, precision engineering, and innovative, sustainable solutions.

Environment + Sustainability

90% Reduction by 2040

Net-Zero Commitment

Committed to achieving full-scope net-zero greenhouse gas emissions with a 90% reduction across Scopes 1, 2, & 3 by 2040 compared to 2020 levels.

50% & 42% Reductions

Science-Based Targets

Approved science-based targets include a 50% reduction for Scopes 1 & 2 and a 42% reduction for Scope 3 by 2030, starting from a 2020 baseline.

100% Renewable by 2025

Electricity Goal

Aims to procure 100% renewable electricity across all operations by 2025.

30% Energy Improvement

Product Efficiency

New elevator and escalator products achieve a 30% improvement in energy efficiency compared to previous models.

Achieved 90% Renewable Electricity in 2022
Targeting ISO 50001 Certification for Major Production Sites by 2025
25% Maintenance Portfolio Cloud-Connected in 2022
40% Energy Reduction with PORT 4D System
Roadmap Includes Strategies Like Circular Design and Low-Carbon Materials

Inclusion & Diversity

69,000+ employees

Global workforce

A workforce spanning over 69,000 individuals across 130+ nationalities.

13% female

Gender distribution

As of end-2023, 13% of the workforce identifies as female, with 87% male.

300+ women

Leadership programs

Over 300 women participated in leadership and advancement programs.

5 generations

Workforce diversity

Encourages multigenerational teams, up to five generations working together.

Committed to UN Women’s Empowerment Principles; CEO regularly reviews gender progress.
Equal‑pay initiative ensuring fair pay regardless of gender.
Part of Valuable 500 commitment to improve recruitment and inclusion of people with disabilities.
Support for UN Standards of Conduct tackling discrimination against LGBTI people; awarded Swiss LGBTI* label.
Employee inclusion networks for gender, LGBTQIA+, multicultural/ethnicity, generations, diverse abilities, mental wellbeing, U.S. veterans.

Articles

Careers at Schindler

Innovation