Operations Strategy Manager

• Acting as the point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up.
• Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders.
• Defining and shaping the operations strategy, including logistics partner management, workforce planning, service design execution, and developing performance metrics and dashboards for in-field operations.
• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region.
• Join the micromobility revolution and help create sustainable cities made for living, free from noise and pollution.
• Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes.
• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success.
• Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams.

Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box.

• Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively.
• Bachelor’s degree in business, economics, engineering, or a related field.
• 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment.
• Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights.
• Basic SQL skills
• Experience managing complex cross-functional projects and aligning local and central teams.

• Unlimited free Voi rides.
• Get “skin in the game” through our employee stock options program.