Leader of IT Operations

Description

• Implement security operations and ensure adherence to established security policies, standards, and compliance requirements
• Own all IT operations and service delivery, ensuring predictable, stable, and secure technology operations aligned with business priorities
• Partner with Legal, Risk, Internal Audit, and Compliance to execute regulatory requirements, privacy standards, and data protection norms
• Oversee enterprise systems administration across diverse technology platforms including SaaS applications and integrated business platforms
• Own vendor ecosystem operations including contract execution, renewals, performance accountability, and SLA management
• Champion security culture and awareness across all teams through training and operational enforcement
• Lead delivery management for IT teams in Pune, including project coordination, implementation oversight, change management, and user adoption strategies
• Execute administration and operations of enterprise systems including CRM (Salesforce), ERP (NetSuite), and marketing automation platforms (HubSpot)
• Drive continuous improvement initiatives through regular retrospectives, process optimization, and implementation of lessons learned across all technology service areas
• Partner with business operations to execute automation projects as directed by strategic roadmap
• Deliver comprehensive ITIL implementation across the organization including change management, configuration management, release management, incident management, and service level management
• Execute IT service management strategy, driving operational excellence and continuous improvement
• Execute delivery frameworks using Agile principles combined with ITIL processes to ensure projects are delivered on time with comprehensive change enablement
• Drive system adoption through comprehensive training programs and best practice workshops ensuring successful platform utilization and business impact
• Drive execution of cybersecurity controls, monitoring, and incident response as defined by the security strategy
• Embed customer-centric, service-oriented mindsets across technical teams, aligning all initiatives with measurable business outcomes

Requirements

• Proven execution leadership with ability to translate strategic direction into operational results while partnering effectively with senior leadership
• Change management and organizational development experience including large-scale technology adoption initiatives and training program development
• Customer-obsessed mindset with experience delivering technology solutions that prioritize user experience, adoption success, and measurable business outcomes
• Relevant ITIL certifications required (ITIL Foundation minimum, ITIL Expert/Master preferred)
• Experience with enterprise systems including CRM platforms (Salesforce), ERP systems (NetSuite), and marketing automation tools (HubSpot)
• Energy efficiency, sustainability, or clean energy industry experience with understanding of industry-specific technology requirements and business processes
• Automation implementation experience including intelligent monitoring tools, automated processes, and service management solutions
• Deep expertise in ITIL v4 methodologies including comprehensive understanding of service management, change management, configuration management, release management, and incident management with proven implementation experience
• Additional certifications in Agile methodologies, project management (PMP), or cloud platforms preferred
• Exceptional English communication and influence skills with demonstrated ability to communicate complex technical concepts to diverse audiences and build collaborative partnerships across cultural boundaries
• Strong coaching and mentoring capabilities with proven experience developing technical talent and building operational capabilities in distributed team environments
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related technical field; Master's degree or MBA preferred
• Business process improvement experience including process optimization, lean methodologies, and operational excellence initiatives
• Demonstrated Agile methodology expertise including iterative delivery, stakeholder collaboration, cross-functional team leadership, and continuous improvement practices
• Minimum of 12+ years of progressive IT leadership experience with at least 8 years in team management and multi-national team leadership roles
• Advanced degree in Information Technology, Business Administration, MBA, or professional certifications including ITIL Expert/Master, PMP, Agile/Scrum certifications, or cloud platform certifications
• Minimum of 12+ years of progressive IT leadership experience including systems administration, team management, and multi-national team leadership with proven track record of driving operational excellence

Benefits

• Flexibility & Time Off: Enjoy generous paid time off, a hybrid work model, and family-first policies including paid parental leave.
• Elevate employee system literacy through consistent education, playbooks, and enablement programs
• Growing Ahead: We offer continuous growth and learning programs for upscaling, continuous growth. This includes – curated learning modules, online programs, certifications and cross-functional opportunities. 2 in every 5 roles on an average are filled through internal talent — a reflection of our strong culture of growing from within.
• Redaptive Extras: Snack-stocked pantries, creative workspaces, and fun office events to collaborate and unwind.
• Live Well: Comprehensive health insurance for you and your family, access to wellness apps, second medical opinions, and an Employee Assistance Program for mental wellbeing.
• Financial Wellbeing: Competitive pay, bonuses, and equity participation that reward your contribution and commitment.

Training + Development

Interview process

Visa Sponsorship

Security clearance