Customer Service Advisor, Entry (2 Year Term) at Atco Electric in Whitehorse, Yukon Territory, Canada | From CAD2,749 | Kablio

Role

Description

payment processing

account monitoring

customer support

work orders

data management

stakeholder collaboration

Process payments, prepare deposits, and ensure accurate financial transactions.
Monitor customer accounts and take appropriate action when needed - ensuring fair, timely, and effective outcomes.
Connect with customers in person, over the phone and through email to assist with billing questions, service requests, and account changes like connections or disconnections.
Coordinate field service work and manage work orders using our billing system to ensure smooth operations.
Maintain and update electronic records, track key data, and support reporting and analysis.
Collaborate with customers, social agencies, government partners, and Yukon First Nations to share information and resolve service-related concerns.

Requirements

ms office

oracle

high school

cash handling

office admin

communication

Excellent interpersonal, communication, and problem-solving skills when dealing with internal and external customers.
Aptitude for prioritizing work in a fast-paced work environment.
An ability to work professionally and maintain confidentiality of customer information.
Working knowledge of MS Outlook, MS Word and MS Excel as well as Oracle platforms.
An ability to deal with confrontation and diffuse emotional situations.
High School Diploma or equivalent is required.
Experience handling cash and knowledge of cash balancing procedures.
Basic knowledge of company policies and practices.
Accurate computer, keyboarding and calculator keying skills.
Minimum one (1) to three (3) years of progressive office administration experience within a computerized environment.

Benefits

Flexible benefits from first day of employment
A supportive team environment with opportunities for professional growth and skill development
This term position has the potential to open the door to other opportunities within our company
Salary starting at $2,749.60 bi-weekly
Additional 5 days' vacation for North of 60 positions
An additional 5.2% northern allowance
$660/month Northern Allowance
Embrace opportunities to learn new technologies and expand your knowledge of the utility industry.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A leading provider of electric power generation, transmission, and distribution solutions.
With decades of experience, has built a robust network of infrastructure for communities across Canada.
Delivers reliable energy solutions to both residential and commercial customers, ensuring safe and efficient operations.
Specializes in large-scale power projects, including transmission line construction, grid modernization, and renewable energy integration.
Projects span from small community electrification to large utility-scale power generation and transmission.
Continuously innovates with technologies that support the transition to cleaner, more sustainable energy systems.

Culture + Values

Collaborating and being professional, down to earth, and caring – for one another and for the communities we serve
Challenging the status quo and aspiring to make a positive impact on the world
Commitment to excellence and continuous learning in our drive for excellence
Creating prosperity and opportunity for generations to come
Treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community
Safety, integrity, agility, collaboration and caring

Environment + Sustainability

20% Revenue from Transitionals

Sustainability Products Contribution

Revenues derived from transitional products like renewable natural gas and hydrogen.

20% Emissions Intensity Reduction

GHG Emissions Intensity Target

Reduction in operational GHG emissions intensity by 2030 compared to 2020 levels.

2 Million T CO2e Reduction

Customer Emissions Reduction

Reduction in customers' GHG emissions through renewable energy and efficiency measures.

1,000 MW Renewable Capacity

Renewable Energy Target

Target to own, develop, or manage renewable energy capacity by 2030.

Committed to net zero GHG emissions by 2050
58% of global power generation portfolio now renewables (hydro and solar)
10% reduction in direct GHG emissions since 2020
Fire-wrapped 77,000 electrical poles to enhance resilience
118,000 smart meters installed across Alberta
Company-wide GHG emissions intensity reduced 13% vs. 2023 and 40% vs. 2020
Customers’ GHG emissions reduced by 1.387 million tonnes CO₂e since 2020
Renewables share of owned production capacity rose from 24% to 63% between 2022–2023
Installed solar+storage projects in remote communities reducing diesel use (e.g. Watson Lake: displacing 1,020,300 L diesel/yr, cutting 3,509 t CO₂e annually)

Inclusion & Diversity

2030 ESG Targets

Diversity Commitment

The company aligns its inclusion and diversity initiatives with global sustainability goals, focusing on equity and environmental responsibility.

Ranked 2024 Top Employer

Youth-Focused Workplace Prestige

Recognized as one of Canada’s most attractive employers for young talent, emphasizing inclusivity and growth opportunities.

Supports talent and diversity through a culture of performance and respect.
Core values include Integrity, Transparency, Entrepreneurship, Accountability, Collaboration, Perseverance, and Caring.

Articles

Oilfield & Industrial Services

Industrial, Commercial & Municipal Energy Solutions

Products, Services & Rates overview

Role

Description

payment processing

account monitoring

customer support

work orders

data management

stakeholder collaboration

Process payments, prepare deposits, and ensure accurate financial transactions.
Monitor customer accounts and take appropriate action when needed - ensuring fair, timely, and effective outcomes.
Connect with customers in person, over the phone and through email to assist with billing questions, service requests, and account changes like connections or disconnections.
Coordinate field service work and manage work orders using our billing system to ensure smooth operations.
Maintain and update electronic records, track key data, and support reporting and analysis.
Collaborate with customers, social agencies, government partners, and Yukon First Nations to share information and resolve service-related concerns.

Requirements

ms office

oracle

high school

cash handling

office admin

communication

Excellent interpersonal, communication, and problem-solving skills when dealing with internal and external customers.
Aptitude for prioritizing work in a fast-paced work environment.
An ability to work professionally and maintain confidentiality of customer information.
Working knowledge of MS Outlook, MS Word and MS Excel as well as Oracle platforms.
An ability to deal with confrontation and diffuse emotional situations.
High School Diploma or equivalent is required.
Experience handling cash and knowledge of cash balancing procedures.
Basic knowledge of company policies and practices.
Accurate computer, keyboarding and calculator keying skills.
Minimum one (1) to three (3) years of progressive office administration experience within a computerized environment.

Benefits

Flexible benefits from first day of employment
A supportive team environment with opportunities for professional growth and skill development
This term position has the potential to open the door to other opportunities within our company
Salary starting at $2,749.60 bi-weekly
Additional 5 days' vacation for North of 60 positions
An additional 5.2% northern allowance
$660/month Northern Allowance
Embrace opportunities to learn new technologies and expand your knowledge of the utility industry.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A leading provider of electric power generation, transmission, and distribution solutions.
With decades of experience, has built a robust network of infrastructure for communities across Canada.
Delivers reliable energy solutions to both residential and commercial customers, ensuring safe and efficient operations.
Specializes in large-scale power projects, including transmission line construction, grid modernization, and renewable energy integration.
Projects span from small community electrification to large utility-scale power generation and transmission.
Continuously innovates with technologies that support the transition to cleaner, more sustainable energy systems.

Culture + Values

Collaborating and being professional, down to earth, and caring – for one another and for the communities we serve
Challenging the status quo and aspiring to make a positive impact on the world
Commitment to excellence and continuous learning in our drive for excellence
Creating prosperity and opportunity for generations to come
Treat people with respect, entrust them to always be their best, and take every opportunity to ensure they feel part of our community
Safety, integrity, agility, collaboration and caring

Environment + Sustainability

20% Revenue from Transitionals

Sustainability Products Contribution

Revenues derived from transitional products like renewable natural gas and hydrogen.

20% Emissions Intensity Reduction

GHG Emissions Intensity Target

Reduction in operational GHG emissions intensity by 2030 compared to 2020 levels.

2 Million T CO2e Reduction

Customer Emissions Reduction

Reduction in customers' GHG emissions through renewable energy and efficiency measures.

1,000 MW Renewable Capacity

Renewable Energy Target

Target to own, develop, or manage renewable energy capacity by 2030.

Committed to net zero GHG emissions by 2050
58% of global power generation portfolio now renewables (hydro and solar)
10% reduction in direct GHG emissions since 2020
Fire-wrapped 77,000 electrical poles to enhance resilience
118,000 smart meters installed across Alberta
Company-wide GHG emissions intensity reduced 13% vs. 2023 and 40% vs. 2020
Customers’ GHG emissions reduced by 1.387 million tonnes CO₂e since 2020
Renewables share of owned production capacity rose from 24% to 63% between 2022–2023
Installed solar+storage projects in remote communities reducing diesel use (e.g. Watson Lake: displacing 1,020,300 L diesel/yr, cutting 3,509 t CO₂e annually)

Inclusion & Diversity

2030 ESG Targets

Diversity Commitment

The company aligns its inclusion and diversity initiatives with global sustainability goals, focusing on equity and environmental responsibility.

Ranked 2024 Top Employer

Youth-Focused Workplace Prestige

Recognized as one of Canada’s most attractive employers for young talent, emphasizing inclusivity and growth opportunities.

Supports talent and diversity through a culture of performance and respect.
Core values include Integrity, Transparency, Entrepreneurship, Accountability, Collaboration, Perseverance, and Caring.

Articles

Oilfield & Industrial Services

Industrial, Commercial & Municipal Energy Solutions

Products, Services & Rates overview