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Warehouse Support Lead
Metronet
Provides 100% fiber‑optic internet, phone & TV services to homes and businesses across multiple U.S. communities.
Provide training, support, and hands‑on warehouse operations across multiple sites.
2d ago
Experienced (8-12 years)
Full Time
Detroit, MI
Onsite
Company Size
1,001 Employees
Service Specialisms
Residential Sales
Residential Customer Service
Residential Tech Support
Business Sales
Business Service Desk
Construction Support
Media Inquiries
Marketing Inquiries
Sector Specialisms
Financial Services
Retail Banking
Insurance
Wealth Management
Digital Payments
Business Fiber Internet
Managed Wi-Fi
Hosted PBX
Role
What you would be doing
inventory analysis
inbound scheduling
outbound picking
equipment maintenance
safety compliance
software administration
Support the market warehouse operation with training, on-boarding, and warehouse operation tasks
Participate in inventory analysis to set local inventory min/max levels and replenishment triggers
Schedule appointments for inbound carriers (FTL, LTL, Parcel)
Receive and validate inbound shipments (quantities and condition)
Coordinate the disposal of scrap materials
Pick and stage orders for outbound material disbursement requests.
Complete systematic inventory transfers
Remotely support the warehouse operation acting as a point of contact for local warehouse operations
Coordinate yard to yard transfers
Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations
Administrative responsibilities to support our internal supply chain software systems
Lead warehouse and yard set up/organization
Lift at least 50lbs and operate Forklift and pallet jack and related equipment.
Onsite onboarding of new warehouse associates to provide on the job training
Travel up to 50% provide on-site support to warehouse operations across the country
Collaborate with the Supply Chain Manager on continuous improvement opportunities and assist with their implementation at warehouses across the country
Load outbound shipments to contractors and associates
Oversee the maintenance of all material handling equipment (preventive /repairs)
Maintains safe and clean work environment in accordance with internal policies and OSHA regulations
Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions
Maintain a safe and clean work environment by keeping shelves, pallet area and workstations neat/clean and complying with procedures, rules, and regulations
Provide a high level of customer service to internal and external partners
Maintain inventory controls, inclusive of a monthly warehouse/yard audit
Manage returned materials from contactors and systematically remove inventory from projects
Track material usage and coordinate orders to maintain sufficient inventory levels
What you bring
forklift certified
ms office
high school
5+ years
inventory control
equipment maintenance
Proven experience in maintaining a zero-loss warehouse/yard
Highschool Diploma or GED required with prior communications/fiber optic materials experience is a plus
Equipment maintenance-ability to analyze and perform simple diagnostic procedures.
Proficient computer skills with an emphasis in MS Word, Excel, and PowerPoint
Forklift "Certified" with valid Driver's license
5+ years of experience as a Warehouse Technician/Manager preferably
Previous experience with data entry process and internal/external systems preferred
Ability work in a cross-functional solutions-based environment
Proficient communication skills to all levels of the organization both written and verbal.
Proven and demonstrated planning skills increasing efficiency and effectiveness within Warehouse
Experience in providing in-person and remote training is preferred & Inventory Control experience
Previous experience working in a cross-functional teams and maintain a professional and positive demeanor
Work Safely with minimal instruction and operate a forklift and other heavy equipment per OSHA safety training
The company was established as a privately held firm.
Over 300 communities
Communities Served
The company has expanded its services across multiple communities.
99.9% uptime
Network Reliability
Ensures high network availability as recognized by PCMag.
Up to 100 Gbps
Maximum Speed
Provides ultra-fast connectivity solutions for businesses.
Backed by Oak Hill Capital, KKR, and T-Mobile.
Typical builds include fiber-to-the-home networks and IPTV solutions.
Operates local retail stores for service demonstrations.
Offers wholesale services such as engineering and network design.
Culture + Values
Employees shall be treated with dignity and respect, and no employee shall be subject to corporal punishment, threats of violence, or any form of physical, sexual, mental, or verbal abuse or coercion.
Employees shall be judged on their ability to perform their job, and there shall be no unlawful discrimination in hiring or employment practices.
Work hours shall be reasonable and in compliance with local standards and applicable law.
Compensation for workers shall not be less than that required by local laws relating to minimum wages, overtime, and mandated benefits.
Employees shall be provided with a safe and healthy work environment.
No business partner shall employ or otherwise utilize child labor.
Employment shall be voluntary; no forced, indentured, or slave labor is permitted.
There shall be no interference in the legal exercise of the right of free association.
Business partners must comply with all applicable environmental laws and regulations.
Environment + Sustainability
23,000 L
HVO Trial Use
Substituted traditional diesel with Hydrotreated Vegetable Oil (HVO) for heavy machinery use.
Environmental compliance required for all business partners per Code of Conduct.
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