Customer Operations Associate

Description

• Support subcontract process including ensuring all documentation has been provided to meet safety requirements and any bonds are received, and lien wavers are provided per contract requirements.
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.
• Processes invoice credits and rebills, as necessary.
• Assist COAs in resolution of issues.
• If needed, will interact with Customer to resolve receivable issues.
• Prepare and submit billings.
• Provide additional operations administration support, as required.
• Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.
• Completes any additional documentation required for billing, i.e. certified payroll.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Updates project/labor schedules as required by project owner.
• Assist installation teams as needed to reach revenue goals, which may include contacting vendors.
• Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.
• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Maintains notes within appropriate systems.

Requirements

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• High school diploma or equivalent required, plus 2 to 3 years of related work experience.
• Associate’s degree preferred.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals

Benefits

• Employee Assistance Program
• Referral Bonuses
• Competitive Starting Pay
• Global Advancement Opportunities
• Life Insurance
• Wellness Program
• Company Vehicle (as applicable)
• Comprehensive Benefits
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance