Leader in trench and traffic safety solutions, offering national rental, engineered systems, sales & training.
Handle customer inquiries, sales docs, and complaint resolution for traffic solutions.
4 days ago ago
Junior (1-3 years)
Full Time
Commerce, CA
Field
Company Size
3,500 Employees
Service Specialisms
Trench Safety
Shoring Equipment Rental
Confined Space Equipment
Traffic Control
Construction Safety Training
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
complaint resolution
inventory counts
logistics coordination
data support
customer reporting
sales documentation
Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
May open and/or close operations facilities in some branches.
Assist in Inventory and cycle counts.
May take after-hours calls; i.e., security, and customers, and document any. complaints for resolution at some branches.
Receives and responds to all customer inquiries, orders, and complaints.
Assists in d irect ing and prioritizing logistics of deliveries/pickups. and related sales support duties.
Provides customers and other Branches with any data and backup data as requested.
Reports on all out-of-line conditions affecting customer satisfaction.
Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
Perform audits and validates sales support documents.
Requirements
microsoft office
infor
salesforce
problem solving
customer service
communication
Excellent communication skills verbal and written to enhance relationships with customers and team members.
Must have reliable transportation.
Advanced problem solving.
Basic knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry .
Emotional Intelligence and strong collaboration skills.
Minimum (2) Two years' experience working a s an Inside Sales Rep or on a sales desk preferred , preferably in the construction equipment industry.
Excellent customer service and organization skills.
Quick learner, attention to detail, and adaptability skills.
Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM.
Benefits
8 paid holidays
Basic and Voluntary life and disability insurance
Paid Time Off that is either awarded or begins to accrue on the first pay period
Educational assistance
Team Ownership Program (TOP) grants an annual stock award to every active full-time employee . TOP is unique for a privately held company but is offered to show how much we value our employees!
Flexible spending and health savings accounts
Incentive bonus plans
Excellent medical, dental, and vision plans
401(k) retirement plan with company match and immediate vesting
Birthday and Work Anniversary holidays after one year of service
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2003 Founded
Year Established
The company was founded in Houston from a bold vision to revolutionize trench safety.
2021 Merger
Major Merger
Completed a significant merger with Trench Plate Rental Company supported by Tailwind Capital.
>60 Branches
Branch Network
Operates over 60 branches across the U.S. and U.K., providing local service with national expertise.