Inside Sales Rep II - Traffic Solutions/Commerce

Description

• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
• May open and/or close operations facilities in some branches.
• Assist in Inventory and cycle counts.
• May take after-hours calls; i.e., security, and customers, and document any. complaints for resolution at some branches.
• Receives and responds to all customer inquiries, orders, and complaints.
• Assists in d irect ing and prioritizing logistics of deliveries/pickups. and related sales support duties.
• Provides customers and other Branches with any data and backup data as requested.
• Reports on all out-of-line conditions affecting customer satisfaction.
• Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
• Perform audits and validates sales support documents.

Requirements

• Excellent communication skills verbal and written to enhance relationships with customers and team members.
• Must have reliable transportation.
• Advanced problem solving.
• Basic knowledge of operational processes; including deliveries/pickups, commensurate with the rental industry .
• Emotional Intelligence and strong collaboration skills.
• Minimum (2) Two years' experience working a s an Inside Sales Rep or on a sales desk preferred , preferably in the construction equipment industry.
• Excellent customer service and organization skills.
• Quick learner, attention to detail, and adaptability skills.
• Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM.

Benefits

• 8 paid holidays
• Basic and Voluntary life and disability insurance
• Paid Time Off that is either awarded or begins to accrue on the first pay period
• Educational assistance
• Team Ownership Program (TOP) grants an annual stock award to every active full-time employee . TOP is unique for a privately held company but is offered to show how much we value our employees!
• Flexible spending and health savings accounts
• Incentive bonus plans
• Excellent medical, dental, and vision plans
• 401(k) retirement plan with company match and immediate vesting
• Birthday and Work Anniversary holidays after one year of service

Training + Development

Interview process

Visa Sponsorship

Security clearance