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Customer Case Owner
United Utilities
Manage non‑household asset cases, overseeing meter installation/exchange and data accuracy.
6d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Contractor
England, United Kingdom
Hybrid
Company Size
6,035 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Project Management
Sector Specialisms
Water
Energy
Infrastructure
Utilities
Industrial
Residential
Commercial
Buildings
Role
What you would be doing
meter installation
field coordination
system monitoring
process improvement
data integrity
compliance management
- Own and manage proactive workstreams to meet meter installation and exchange targets.
- Coordinate with field teams and contractors to ensure timely completion of metering jobs.
- Monitor and update market operating systems, correcting exceptions and ensuring data integrity.
- Support process improvements, documentation, and testing activities for system updates.
- Liaise with retailers, customers, and internal teams to resolve queries and ensure accurate market data.
- Maintain high levels of customer satisfaction through clear communication and issue resolution.
- Ensure compliance with market codes, policies, and SLAs, escalating risks where necessary.
What you bring
communication
stakeholder management
time management
detail-oriented
problem solving
cmos
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities and meet strict deadlines.
- High levels of attention to detail and problem-solving skills
- Experience working with market data systems (e.g., CMOS) is beneficial.
- Training: On the job training provided
- Hourly pay rate: £15.58
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1995
Year Established
Resulting from the merger of North West Water and NORWEB.
7+ Million People
Population Served
Provides essential water and sewage services across the region.
£1.9B Revenue
Annual Revenue
Demonstrates strong financial health and operational efficiency.
30+ Facilities
Renewable Energy Plants
Generating power from sewage sludge, contributing to sustainability goals.
- It operates across North West England, supplying drinking water and treating sewage.
- The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
- Typical projects include reservoir management, leak detection, and wastewater upgrades.
- Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.
- We put people first.
- We care about the environment.
- We work together, share knowledge and support each other.
- We are committed to making things better for everyone.
- We act with integrity and are accountable for our actions.
- We deliver what we promise.
50% by 2025
Carbon Emission Reduction
Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.
15% by 2025
Water Leakage Reduction
Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.
£1.6B over 5 years
Environmental Investment
Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.
90% Sustainably Sourced
Sustainable Supply Chain
Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.
- Restoring habitats across the region with a focus on biodiversity.
40% Women
Senior Leadership Gender Balance
Target for women representation in senior leadership roles by 2030.
50% Women
Entry-Level Gender Mix
Target for women representation in entry-level roles.
12% Minority
Board Members from Ethnic Minorities
Representation of ethnic minority backgrounds among board members.
- Launching mentoring programs for women and underrepresented groups.
- Active participation in industry diversity initiatives.
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