Implement continuous improvement of departmental processes
Ensure safe, reliable and compliant operations
Work with team to complete/populate checklists and ensure proper documentation is recorded on iPad (i.e., leak form, gas smell form etc.)
Oversee redlining of any changes to assets using GIS tool on the iPads to capture accurate and complete view of asset location and components
Work with team to create new work orders if follow up work is required, as necessary create work order for any new materials including meters
Manage team to ensure they stay up to date on notifications from Click tool on iPad alerting them to schedule changes throughout the day
Create positive customer experiences; achieve and maintain customer satisfaction at the highest level
Manage and operate the meter shop for the local operations
Work with Resource Planning to set workload planning priorities for team
Monitor and support Dispatchers and Operations to achieve KPIs (e.g., customer, maintenance, productivity)
Oversee and manage Liberty staff in there roles as emergency first responders and customer field service.
Oversee measurement and regulation of meter sets
Provide oversight of direct reports in regards to customer appliance repair and installations (e.g., HVACs)
Ensure staff is properly booking appointments in CLICK using automated schedule generation and drag-and-drop functionality
Ensure that gas installations meet applicable codes prior to turn on
If needed, provide support to Dispatch regarding the refinement of system-generated scheduling/re-scheduling (schedule is autogenerated)
Oversee day-time dispatch including prioritization, scheduling, dispatch communications, emergency response, and completion tracking;
Faciliate effective collaboration within and between teams to effectively meet customer and business needs (including coordinating work with Resource Planning, Customer Service, Billing & Collections, etc.)
Lead a team safety culture, where all team members complete their duties while keeping Safety top of mind.
Lead the continuous improvement and adoption of dispatching technology and automation; ensuring the Dispatch teams are equipped with the skills, training, and resources to optimize day-time dispatch
Manage multiple utility maintenance programs to ensure operational reliability.
Manage team budget
Lead the continuous improvement and adoption of dispatching technology and automation; ensuring the Dispatch teams are equipped with the skills, training, and resources to optimize day-time dispatch. Partner with management of the off-hours dispatch service to ensure thorough and timely hand-off of ongoing work to support best safety, customer, and operational outcomes. Oversee creation and maintenance of records associated with dispatching.
Ensure completion of work order in scheduled order, and raise any ongoing issues to operations management
Ensure Dispatch is notified when a job can't be completed so it can be ""unscheduled""
Accountable for emergency calls, ensuring that appropriate information from the caller is captured, and the information is delivered to responding personnel accurately and in a timely manner. High-level understanding of the requirements code and O&M requirements associated with emergency response.
Ensure that team completes all work tracking in real time for all events/actions on the iPad
Ensure the safety of field workers, especially those that work alone, is being regularly monitored.
Support team in their work to monitor, update and maintain the schedule; use strong knowledge of local operations to provide guidance and insight
Oversee customer field service including meter reading, move ins/outs, disconnects, meter installs & maintenance, and emergency response
Provide team leadership, employee coaching and development
Requirements
mechanical
electrical
test equipment
calibration
problem solving
10+ years
Ability to read and interpret blueprints and technical documents.
Strong mechanical aptitude and experience with relevant tools.
Knowledge of mechanical, electrical, and electronic systems.
Proficiency in using test equipment and calibration tools.
Strong problem-solving skills and attention to detail.
10+ years of related industry experience
Physical ability to perform tasks like lifting, balancing, and working in various environmental conditions.
Benefits
Collaborative environment with a genuine flexible working policy
Full insurance benefits (health/dental/vision/life)
Employee Assistance Program
Share purchase/match plan
Defined Contribution savings plan
Company funded Pension program
Volunteer paid days off
401k with Company match
Achievement fund
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1M+ connections
Global service reach
Provides energy and water services to over one million connections worldwide.
4 GW capacity
Renewable energy projects
Develops renewable energy projects including hydro, wind, solar, and thermal, amassing a total capacity of 4 gigawatts.
1988
Parent company origin
Founded as part of a company that was established in 1988.
Operates across North America, Bermuda, and Chile, delivering electricity, water, natural gas, and wastewater services.
Takes on typical utility projects: network expansion, water treatment upgrades, renewable power build-outs.
Specializes in water/wastewater, electricity, gas distribution, and renewable generation especially hydro, wind, and solar.
Distinct for blending regulated services with clean energy development across multiple countries.
Culture + Values
Make a positive difference
Do the right thing
Think creatively
Create an intentional corporate culture where our people feel safe, motivated and supported
Foster innovative thoughts, freedom to try new things and senior leadership support
Believe in an entrepreneurial culture and support continuous improvement
Provide support, recognition and freedom to act
Environment + Sustainability
Over 1000 turbines
Wind turbines in operation
The company operates more than 1000 wind turbines as part of its sustainable energy initiatives.
85% less energy
Energy-efficient upgrades
Commercial programs provide upgrades that reduce energy usage by 85% for processes like snow-making.
57-acre project
Water recycling facility
A 57-acre project injects A+ quality recycled water to replenish groundwater resources.
1 million panels
Solar panels in operation
The company operates over 1 million solar panels as part of its renewable energy portfolio.
Committed to sourcing 100% electricity from sustainable sources over time
Investing in electrifying vehicle fleets, microgrids, renewable natural gas and green hydrogen technology
Growing sustainable energy portfolio including wind, solar, hydro and renewable natural gas
Net-zero target across scope 1 and 2 emissions by 2050
Inclusion & Diversity
Since 2024
Annual Pride Celebrations
Celebrates Pride Month annually to promote LGBTQ+ inclusion and awareness.
Since 2023
Annual Observances
Publicly marks International Women’s Day and Black History Month to honor diversity and achievements.
Hosts reverse mentorship programs to support generational learning
Highlights employee spotlights across diverse roles and backgrounds
Mentorship initiatives include reverse and co-op/program mentoring