Sales Support & Workflow Coordinator

Description

• Handle phone inquiries for job status, quotes, orders, and changes
• Update the production job board with revised due dates based on customer requests
• Create production work orders detailing materials, dimensions, customer preferences, etc.
• Generate and track special order POs for outsourced items
• Daily billing of accounts, charging credit cards when COD jobs are complete
• Coordinate with outsourced vendors, gather quote information and submit orders
• Coordinate with Production Manager / Dept. Supervisors to ensure turnaround times are manageable
• Support the sales team and customers with quoting and processing incoming projects, including order entry
• Pre-flight and prepare ready-to-print artwork for production using Illustrator
• Manage processed orders throughout production life cycle – including detailed quality control of larger orders
• Execute/Complete assignments in a time sensitive manner
• Coordinate with installation team for scheduling, update clients

Requirements

• Able to multi-task/simultaneously work on multiple projects
• Ability to work in a fast-paced environment
• Organized with meticulous attention to detail & accuracy
• Proficient in Adobe Illustrator and Photoshop
• Strong work ethic
• Understand which materials/substrates are appropriate for various sign applications
• Excellent verbal and written communication skills
• Team Player – works well independently and with coworkers
• Consistent communication with the team including MS Teams meetings & daily huddle-ups
• Bachelor's Degree
• Competence in Microsoft Office products, basic computer skills

Benefits

• 401(k) Retirement Plan
• Paid Parental Leave
• Medical, dental, vision, life, and long-term disability insurance available
• PTO and Holidays
• Medical and dependent care FSA or HSA

Training + Development

Interview process

Visa Sponsorship

Security clearance