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General Manager - Governance
Livspace
Manage city-level governance, compliance & risk across design, execution and vendor ops.
9d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kolkata, West Bengal, India
Onsite
Company Size
5,000 Employees
Service Specialisms
Interior Design
Modular Kitchens
Modular Wardrobes
Full‑home Interiors
Project Management
Renovation
False Ceiling
Flooring
Sector Specialisms
Residential
Commercial
Office
Retail
Hospitality
Warehousing
Modular Kitchens
Modular Wardrobes
Role
What you would be doing
governance checks
root cause
compliance sops
dashboard tracking
partner coordination
audit reporting
- Conduct routine governance checks to ensure adherence to process frameworks.
- Proactively address non-compliance or deviations related to internal stakeholders, such as:
- Present RCA (Root Cause Analysis) and recommend preventive measures.
- Drive compliance with Livspace’s SOPs across on-ground teams – including design, execution, vendor, and experience functions.
- Track and update governance metrics through structured dashboards and trackers.
- Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.
- Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
- Maintain all project, partner, and compliance documentation in audit-ready format.
- Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
- Identify and close operational control gaps impacting service quality, timelines, or cost.
- Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
- Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
- Prepare city-level compliance reports and governance scorecards for business reviews.
- Monitor and resolve governance risks including financial, operational, or service quality issues.
- Flag repeated incidents and drive systemic corrective actions and policy reinforcement
What you bring
vendor ops
sop enforcement
risk management
6-8 years
real estate
communication
- Experience working with external partners/vendors in project-based or platform businesses.
- Strong communication, analytical, and reporting skills with a bias for action.
- Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.
- 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.
- Background in real estate, interior design, consumer services, or execution-led businesses preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to redefine home interiors, the platform seamlessly blends technology with design.
- The platform connects customers with design experts and contractors, enabling easy home transformations.
- Operates in India and Southeast Asia, offering a wide range of services from conceptual design to final execution.
- Its innovative approach streamlines interior design, offering ready-made designs and custom solutions.
- Known for delivering high-quality projects on time, with a strong focus on customer satisfaction.
- Continuously evolves with cutting-edge technology, allowing users to visualize spaces in 3D.
- Delivers creative solutions for diverse client needs, from modern urban homes to commercial spaces.
- Customer First
- Trust and Integrity
- Innovation
- Excellence
- Collaboration
- Ownership
2030
Net-Zero Carbon Emissions
Committed to achieving net-zero carbon emissions by the year 2030.
- Promotes the use of eco-friendly materials in design.
- Focuses on reducing carbon footprint through sustainable sourcing and eco-friendly operations.
- Encourages the use of renewable energy throughout the supply chain.
- Collaborates with partners to advance waste reduction and responsible resource utilization.
- Committed to fostering an inclusive workplace culture.
- Focuses on providing equal opportunities for all employees.
- Maintains a gender-neutral hiring process.
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