Providing full staffing and management plans for the field service functions within the service organization, including system commissioning technicians
Driving field service program best practices and use of service software/tools
Setting goals and objectives for service managers and service team members for achievement of operational results
Driving a customer focused service strategy to drive organic business growth
Primary management liaison with the engineering and project management team on operational issues within the business segment.
Developing and implement training/mentoring plans for the service managers
Responsible to track and communicate backlog priorities to the leadership/key stakeholders for review and actions
Requirements
10+ years
technical degree
erp
crm
oem knowledge
process improvement
Able to multi-task and work under pressure.
10+ years’ experience in a technical/equipment service management role with industrial refrigeration customers.
Able to provide business support to a multi-location team efficiently and accurately.
Experience driving process improvements within multi location and remote teams.
Self-motivated manager and highly organized.
Must complete all required safety and equipment training to visit/manage field service personal.
Travel up to 25% regional in the service area
A technical degree or commensurate experience in industrial/commercial/technical field service.
Must possess excellent customer service skills and have a strong drive to learn and develop in service operations management.
Ability measure and drive team performance to maximize department goals.
Computer literacy including knowledge of ERP systems, CRM software, MS Office, and ability to quickly learn new software.
Must be able to work independently and create technical support plans for custom engineered systems and OEM equipment.
Advanced OEM equipment knowledge and training.
Benefits
Company-paid Short and Long-term Disability Insurance
Generous paid holiday schedule (11 days per year)
Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
Pet Insurance
Tuition Reimbursement
Paid time off (vacation + sick time)
Accident Hospital Indemnity
Weekly paycheck
Access to a variety of Learning & Development programs
Employee Referral Bonus Program
Medical, dental, vision, and prescription drug coverage
Eligible for healthcare benefits on Day 1 of employment: Medical, dental, vision, and prescription drug coverageFlexible Spending Account (FSA), Dependent Care Spending Account (DCSA)Health Savings Account (HSA)Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent LifeAccident Hospital IndemnityCompany-paid Short and Long-term Disability InsurancePet Insurance
Employer matched 401(k) saving plan (with Roth option)
Health Savings Account (HSA)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to deliver high-quality, reliable refrigeration solutions.
Specializes in designing, installing, and servicing industrial refrigeration systems.
Focuses on both small and large-scale refrigeration projects across various sectors.
Has built a reputation for innovation in energy-efficient refrigeration technologies.
Works with clients from food processing, cold storage, and commercial industries.
Delivers solutions that reduce operational costs while maintaining optimal system performance.
Known for providing 24/7 emergency services and preventative maintenance for refrigeration systems.
Experts in system design, energy management, and retrofitting existing equipment for improved efficiency.
Stands out for its commitment to safety, ensuring systems meet all required standards and regulations.
Culture + Values
laser focus on quality and customer satisfaction
Goal 1: be our customers’ single source supplier of refrigeration services
Goal 2: set the industry standard for quality and service
Engineering quality into each project—from beginning to end
In‑house ability to provide technical services, system commissioning, parts and maintenance
Quick project turnarounds and renowned on‑time delivery
Environment + Sustainability
Design/build expertise in Natural Refrigerants (Ammonia and CO₂) and Synthetic Refrigerants (R‑134A, R‑507, R‑22, R‑410 etc)
Fabrication of skid‑mounted systems reduces on‑site travel‑related emissions during design/build phase
Use of in‑house engineering and manufacturing to improve system efficiency and lower installed costs
Full system integration with training for end users to optimize operational efficiency