Director of Industrial Service Operations

Description

• Providing full staffing and management plans for the field service functions within the service organization, including system commissioning technicians
• Driving field service program best practices and use of service software/tools
• Setting goals and objectives for service managers and service team members for achievement of operational results
• Driving a customer focused service strategy to drive organic business growth
• Primary management liaison with the engineering and project management team on operational issues within the business segment.
• Developing and implement training/mentoring plans for the service managers
• Responsible to track and communicate backlog priorities to the leadership/key stakeholders for review and actions

Requirements

• Able to multi-task and work under pressure.
• 10+ years’ experience in a technical/equipment service management role with industrial refrigeration customers.
• Able to provide business support to a multi-location team efficiently and accurately.
• Experience driving process improvements within multi location and remote teams.
• Self-motivated manager and highly organized.
• Must complete all required safety and equipment training to visit/manage field service personal.
• Travel up to 25% regional in the service area
• A technical degree or commensurate experience in industrial/commercial/technical field service.
• Must possess excellent customer service skills and have a strong drive to learn and develop in service operations management.
• Ability measure and drive team performance to maximize department goals.
• Computer literacy including knowledge of ERP systems, CRM software, MS Office, and ability to quickly learn new software.
• Must be able to work independently and create technical support plans for custom engineered systems and OEM equipment.
• Advanced OEM equipment knowledge and training.

Benefits

• Company-paid Short and Long-term Disability Insurance
• Generous paid holiday schedule (11 days per year)
• Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
• Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
• Pet Insurance
• Tuition Reimbursement
• Paid time off (vacation + sick time)
• Accident Hospital Indemnity
• Weekly paycheck
• Access to a variety of Learning & Development programs
• Employee Referral Bonus Program
• Medical, dental, vision, and prescription drug coverage
• Eligible for healthcare benefits on Day 1 of employment: Medical, dental, vision, and prescription drug coverageFlexible Spending Account (FSA), Dependent Care Spending Account (DCSA)Health Savings Account (HSA)Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent LifeAccident Hospital IndemnityCompany-paid Short and Long-term Disability InsurancePet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Health Savings Account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance