Customer Service Representative

Description

• Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
• Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.
• Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift.
• Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).
• Process customer payments, as appropriate.
• Maintain office cleanliness.
• Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
• Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
• Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
• Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
• Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
• Perform collection responsibilities, as assigned.
• Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership.
• Resolve any scheduling conflicts including verifying and/or updating account details, as needed.

Requirements

• 1 year front desk experience
• 2 years customer service
• 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).
• 2 years of professional computer
• Valid driver’s license with acceptable driving record required.
• Must have the ability to effectively read, write and communicate in English with employees and customers.
• High School Diploma or GED, required
• Must be able to comply with SFP’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
• Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.

Benefits

• Paid Vacation and Holidays
• Employee Referral Program
• Employee Assistance Program
• Vision Insurance
• 401(k) Plan with Company Match
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Dental Insurance
• Long-Term Disability – Employer Paid
• Medical Insurance
• Short-Term Disability – Employer Paid
• Flexible Spending Accounts

Training + Development

Interview process

Visa Sponsorship

Security clearance