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Event Manager
Mainsail Lodging & Development
Coordinating and supervising business operations for group, catering, or in-house events to ensure smooth event execution and high-quality service levels.
21d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Fort Myers, FL
Office Full-Time
Company Size
200 Employees
Service Specialisms
Hospitality Management
Property Development
Project Management
Consulting
Real Estate Development
Sector Specialisms
Hotel
Corporate Furnished Housing
Resort Property
Commercial
Residential
Property Management
Development
Concept Development
Role
What you would be doing
report communication
food arrangement
data maintenance
order review
vip arrangement
customer follow-up
- Communicate via identified reports (as listed above) with both internal departments and external customer(s)/meeting planner(s) to ensure consistent, high-level service throughout pre-event, onsite event, and post-event phases of the event management lifecycle.
- Effectively collaborate with the Culinary Team to accommodate dietary restrictions and allergies. Create (through collaboration) customer-focused proposed solutions for unique food-related requests or custom menu requirements.
- Maintain the highest degree of confidentiality
- Serve as liaison between the Sales Manager, operational departments, and customer throughout the event management process.
- Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects (light work)
- Maintain up-to-date event information/documentation in the property's computerized sales management system. Communicate any short-term updates/changes to affected operations departments in a timely manner.
- Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events.
- Maintain a detail-oriented focus, while implementing time management and making appropriate progress towards deadlines
- Prepare and generate resumes, floor plans, banquet event orders (BEOs), event order contracts (EOCs), site visit alerts, and sleeping room blocks, as necessary.
- Both provide direction and take direction from others
- Review meeting planner evaluations/feedback with the Sales Team to ensure that issues receive follow-up.
- Follow-up with customer/meeting planner contact received via new event turnover(s) within 24 hours via telephone and within 3 days via email.
- Review menu/service with banquet managers and culinary representative during scheduled BEO meetings.
- Lead menu tastings, pre-event and post-event meetings to review/communicate group needs and feedback with internal departments and customer(s)/meeting planner(s).
- Effectively handle and resolve challenges and/or problems in the workplace, including: anticipating, preventing, identifying, analyzing, troubleshooting, and addressing
- Create and arrange unique VIP experiences for customer identified VIPs, including communicating VIP stay details, collaborating with Group Housing to note status in reservation system, and arranging in-room amenities for VIP(s).
- Work with outside vendors to minimize the hotel’s risk by communicating hotel policies and procedures with the vendor, as well as enforcing and obtaining required insurance policies for each event. Collaborate as necessary to ensure customer/meeting planner satisfaction for all events/groups.
- Effectively prioritize, organize, delegate, and execute work tasks
- Monitor and manage group room blocks, including room block pick up, where applicable. Communicate trends and/or customer/meeting planner requests with Group Housing.
- Identify and provide consistent high-level service to our guests
- Ensure guest (customer/meeting planner) satisfaction
- Assist in facilitating a smooth turnover from sales to service, and back to sales.
- Identify opportunities to increase revenue and exhibit knowledge of sales techniques by effectively proposing and upselling enhancement ideas to customers/meeting planners.
- Calculate and create final estimated balance document (including itemized details for all charges anticipated to be routed to the group master account) for customer/meeting planner review and payment prior to group arrival.
- Ensure billing policies and procedures are upheld.
- Ensure customer/meeting planner expectations are met by hosting and/or attending follow-up meetings with appropriate staff members.
- Manage differing personalities within the office, the hotel, and the community
- Connect with customers/meeting planners during their time on property and assist them with any requests. Be present at the event functions and assist staff as needed.
- Coordinate various departments’ participation in servicing accounts. Prepare information for, meet with, and entertain customers as deemed appropriate by potential business from that account.
- Keep customer/meeting planner apprised of potential room block or food and beverage attrition, and accurately maintain meeting space inventories.
- Respond to customer/meeting planner trends, needs, issues, comments, and problems in a timely fashion to ensure a quality experience and enhance future sales prospects.
- Conduct planning site visits and inspections with customers/meeting planners.
- Follow established procedures and collaborate with other employees/departments to ensure accuracy and operation success.
- Record and post rewards points per the parameters outlined in the Marriott Rewarding Events Program.
What you bring
proficiency in ci/ty
hospitality experience
event planning
quick judgement
computer skills
customer vision
- Sit or stand for extended periods of time
- Travel, both domestically and internationally
- Knowledge of various food service styles (i.e., ethnic weddings, butler-style service).
- Communicate clearly (verbal and written communication)
- Prior experience of working in the hospitality industry (hotels or event management)
- Proficiency in the English language, both written and verbal.
- Make sound judgements quickly
- Work independently as well as collaboratively
- Understand and exhibit knowledge of customer/meeting planner’s event vision, event points of importance, and event budget through intentional recommendations and customized event plans.
- Ability to plan and develop procedures to be implemented within the department
- See within normal range (corrected vision, if necessary)
- Work effectively in stressful, high-pressure situations
- Strong computer skills (i.e., typing, independent technical troubleshooting, etc.)
- Knowledge of Word and Excel software programs.
- Two- or four-year degree from a college or university or equivalent combination of education and experience.
- Understand and exhibit knowledge of food and beverage offerings, event technology products/procedures, group and catering forecasting, hotel revenue strategy, meeting room set-up types/capabilities, and sleeping room types/configurations through mindful event planning and decision-making.
- Knowledge of menu development / familiarity with food and beverage cost control.
- Work flexible, long, or extended hours (including holidays and weekends, as needed)
- Proficiency in CI/TY (Marriott’s sales and inventory management system).
- Part-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- All above-listed benefits except for Medical Insurance and Holiday Pay
- Full-time Associate Benefits
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Interview process
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Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted for employment
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Company
Overview
- Founded with a vision to provide innovative hospitality solutions, Mainsail Lodging & Development focuses on transforming properties into exceptional destinations.
- With a diverse portfolio spanning hotels, resorts, and residential projects, Mainsail develops, owns, and operates high-end properties that cater to both leisure and business travelers.
- The company’s expertise lies in blending local character with modern luxury, offering a unique experience at each location.
- Mainsail is known for its commitment to quality, delivering well-curated developments that contribute to vibrant local communities.
- From conceptual design to day-to-day operations, Mainsail is involved at every stage, ensuring each property achieves its full potential in both service and profitability.
- In addition to traditional hotel and resort projects, Mainsail also specializes in mixed-use developments, creating environments that serve both residents and visitors.
- Standout projects include waterfront resorts and urban boutique hotels, with a strong emphasis on enhancing guest experiences while maintaining operational efficiency.
- Mainsail’s hands-on approach and deep industry knowledge make them a leader in transforming spaces into iconic destinations.
- We are committed to providing exceptional service and creating memorable experiences for our guests.
- We believe in teamwork, trust, and collaboration.
- We are dedicated to integrity and operate with transparency in all our business dealings.
- We prioritize sustainability and environmental responsibility in every aspect of our operations.
- We embrace innovation and are always looking for ways to improve and grow.
Net-zero by 2050
Carbon Neutrality Goal
Committed to achieving carbon neutrality through comprehensive sustainability initiatives.
- Focus on energy efficiency and water conservation across properties.
- Implemented eco-friendly practices using sustainable materials and renewable energy sources.
- Adopted green building standards for new developments and renovations.
- Invested in energy-saving technology and waste diversion programs.
- Creating an inclusive and diverse workplace.
- Fostering a culture of respect and equal opportunity for all employees.
- Setting specific goals for increasing gender diversity in leadership roles, aiming for greater representation of women in senior positions.
- Tracking diversity metrics regularly to ensure accountability and progress.
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