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Seasonal Guest Services Representative - Contract
Cadillac Fairview
Provide guest services, handle inquiries, manage gift cards, and support mall operations.
7d ago
Junior (1-3 years)
Part Time
Etobicoke, Ontario, Canada
Onsite
Company Size
2,000 Employees
Service Specialisms
Property Development
Project Management
Consulting
Engineering
Design
Architecture
Construction Services
Sector Specialisms
Commercial Real Estate
Retail
Mixed-Use Properties
Building Performance Management
Base Building Engineering
Building Automation Systems (BAS)
Boiler Systems Management
Customer Marketing
Role
What you would be doing
radio dispatch
report generation
database management
gift card management
log maintenance
stakeholder liaison
- Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station in order to ensure inquiries are answered promptly and a high level of customer service is maintained.
- Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
- Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
- Assist the Marketing Department with the execution of marketing programs as required.
- Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
- Dispatch Security and Maintenance personnel from portable radio system.
- Administer gift card sales at Guest Services which include overseeing the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
- Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
- Communicate with customers on a pro-active and regular basis by contacting them to inform them of pertinent information to enhance the positive image of the shopping centre and encourage repeat traffic.
- Maintain the Guest Services database; ensure customer information is kept current.
- Develop and cultivate relationships with the community and shopping centre retailers (property level) in order to be well versed in community activities and in mall fashions, mall events and programs.
What you bring
hospitality
customer service
communication
organizational
multi‑tasking
initiative
- Responsible, punctual and excellent ability to interact with the public.
- Able to work well under pressure with minimal supervision and meet deadlines.
- Professional and polished demeanor.
- Previous experience in the hospitality field preferred.
- Excellent communication skills (written & verbal).
- Excellent customer service and interpersonal skills.
- Strong organizational skills and attention to detail, and has the ability to multi-task
- Ability to assess, take initiative and fulfill customer and tenant expectations.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
1976 Founded
Year of Establishment
The company was established in 1976, marking the beginning of its legacy in Canada's real estate development and management industry.
- The company specializes in developing, managing, and owning high-quality office, retail, and mixed-use properties.
- Cadillac Fairview’s portfolio includes iconic assets across Canada and select international markets.
- The company’s projects often combine modern design with sustainability and innovative technologies.
- Notable landmarks include the Toronto-Dominion Centre and CF Pacific Centre in Vancouver.
- The company is committed to transforming urban landscapes and creating vibrant community spaces.
- Customer centricity: We put our customers at the heart of everything we do.
- Collaboration: We work together to create shared success and build strong partnerships.
- Innovation: We embrace new ideas and challenge the status quo to drive positive change.
- Accountability: We take responsibility for our actions and deliver on our commitments.
- Integrity: We act with honesty, transparency, and respect in all our dealings.
- Excellence: We strive for continuous improvement in everything we do.
30% reduction
Greenhouse Gas Emissions
The company has achieved a significant decrease in greenhouse gas emissions compared to 2014 levels, demonstrating strong progress toward sustainability goals.
20% decrease
Energy Consumption
Implementation of energy-efficient solutions has led to reduced operational energy consumption, contributing to overall environmental efficiency.
- Net Zero Emissions Target by 2050
- Invested in renewable energy sources across key properties
- Prioritize sustainable design in new developments and major renovations
- Awarded LEED and BOMA BEST certifications for environmental performance in multiple properties
50% Women
Gender Parity in Leadership
50% of leadership roles are held by women, reflecting a commitment to gender parity.
- Commitment to diverse representation at all organizational levels
- Active partnerships with organizations promoting inclusion and gender equality
- Ongoing internal programs to foster inclusive leadership and employee engagement
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