Service Engineer
Trinity Fire & Security Systems
Maintain and service fire, security and CCTV systems for clients in Birmingham.
7 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Birmingham, England, United Kingdom
Field
Company Size
375 Employees
Service Specialisms
Fire Safety
Security Systems
Engineering
Design
Consulting
Installation
Maintenance
Sector Specialisms
Commercial
Residential
Industrial
Fire Detection & Suppression
Life Safety
Security Systems
Integrated Multi-site Packages
Fire Safety and Compliance
Role
What you would be doing
service maintenance
emergency call
remedial repairs
customer communication
stakeholder liaison
customer service
- Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.
- Effectively communicate with customers to ensure a good understanding of system and site status.
- Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
- To always provide outstanding customer service.
What you bring
gent
notifier
protec
baldwin boxall
eca
fault diagnosis
- Ability to identify all types of cable associated with fire detection and security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
- Understand the basic building services to test cause and effect of fire alarm interfaces.
- A comprehensive understanding of the causes and cures of fire, intruder, CCTV and access control problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
- Experience in servicing and maintaining fire, security & CCTV systems to relevant British Standards.
- Industry leading training, on systems such as Gent, Notifier, Protec, and Baldwin Boxall.
- Basic Electrical Safety training (ECA).
- A logical approach to system fault diagnosis and rectification.
- Excellent verbal and written communication.
- Employee Welfare assistance programme
- Holiday - 23 days which increases with service, plus bank holidays
- Uncapped earnings, through Trinity’s Engineer Commission and Enhanced Overtime Scheme’s.
- Bonus scheme - Uncapped earning potential
- Pension scheme - Via Royal London
- Company vehicle - With fuel card
- Regional work, daily work in your local region.
- Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
- Life Assurance
- Paid overtime at enhanced rates alongside travel time (minus 30 minutes each way)
- Employee Discount Programme - Discounts and cashback across over 800 national retailers
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- industry-required security vetting; employment subject to satisfactory vetting.
People also searched
Fire Protection Engineer Jobs in Birmingham United KingdomMaintenance Engineer Jobs in Birmingham United KingdomSecurity Engineer Jobs in Birmingham United KingdomInstallation Technician Jobs in Birmingham United KingdomService Technician Jobs in Birmingham United KingdomElectrical Technician Jobs in Birmingham United KingdomFire Engineer Jobs in Birmingham United KingdomSecurity Systems Technician Jobs in Birmingham United Kingdom
Company
Overview
Founded 1997
Year Established
Began as a regional specialist installing fire detection systems.
Revenue £60M
Annual Revenue
Exceeds £60 million annually.
Cloud Migration 2021
IT Infrastructure Update
Moved to cloud-based DRaaS for scaling and data resilience.
- It grew into a turnkey provider, offering design, installation, commissioning, and full aftercare for fire, safety, and security solutions.
- Headquartered in Exeter, it later became a key pillar of PTSG’s Fire Solutions division following its 2019 acquisition.
- Notable projects include system upgrades at Heathrow T3, Oxford University Hospitals, University of Hertfordshire, Selfridges, and York Magistrates’ Court.
- The company partners with top-tier manufacturers like Honeywell (Gent, Notifier), Hochiki, Ansul, Tyco FireClass, Milestone, Axis, Avigilon, SALTO, CEM and Gallagher.
- Highly accredited (e.g., BAFE SP101, LPS1014, NSI Gold), Trinity pairs technical excellence with rigorous legislative compliance.
- From standalone residential alarms to integrated, multi-site commercial platforms, Trinity tailors each solution to project needs.
NSI Gold
Accreditation Recognition
Award-winning recognition for exceptional service quality and operational excellence.
- Invest in the continued development of team members and reward hard work and dedication.
- Success is due to dedicated and hardworking team members.
- Customer‑focused: design tailored solutions, robust partner evaluation, deliver full aftercare and legislative compliance.
100% Recycled Packaging
Sustainable Packaging Initiative
Switched to 100% recycled cardboard and fibre-based materials for packaging.
19 Trees Planted
CO₂ Sequestration Initiative
Planted 19 trees to offset carbon emissions through a supplier partnership.
1,000kg CO₂ Reduction
Cycling-to-Work Scheme
Employee cycling initiative reduces carbon emissions and promotes health.
2030 Net Zero Target
Carbon Neutrality Commitment
Aiming to achieve net zero carbon emissions across all operations by 2030.
- ISO 14001 accredited; committed to high environmental performance and compliance with legislation.
- Fully removed all non-recyclable plastic from packaging; switched to fibre-based tape, recycled pallet wrap and straps.
- Installed cardboard shredder in warehouse to eliminate plastic packaging and generate eco-friendly filler.
- Switched office consumables to bamboo products (hand towels, toilet paper).
- Heathrow and MoD Aldershot offices achieved Net Zero Carbon for 2022–2023.
- No DEI strategy or gender statistics publicly disclosed.
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