Business Support Assistant

Description

• Send data flows to Supplier and Meter Operators across the electricity industry within set timescales as monitored by Elexon, which impacts the BSC.
• You will provide data to Finance team to ensure allocation of costs to projects
• Ensure regulatory compliance for the Connections Quotes process.
• Prepare work packs to support Network Operations Delivery partners to achieve smooth project management
• Create meter point administration numbers (MPAN) and maintenance of addresses
• Management of delivery works where contractor only works are required.
• Log and maintain details and status of 'Projects' through SAP and other IT databases to support comprehensive customer records and Regulatory reporting.
• You will produce of custom performance reports for the Connections Manager & provision of data for team and company performance reports
• Manage Supplier requests for 'Change of Energisation Status' and Projects Disconnections.
• You will manage handover enquiries from the DSME team, customer management is especially important in these scenarios
• Support a team of Designers to provide the highest levels of customer service to our customers for enquiries ranging from 100Amps to 5 MVA
• Collaborate with appointed specialist contractor and provide central administration support for all company users of activities under the Exit Point Services Contract, this includes the installation of CT metering.
• Resolve payment or acceptance of Terms and Conditions queries
• Validate contractor claims and arrange payment of monthly charges.
• Help maintain MPAN status on national database, which impacts the Balancing Settlement Code (BSC)
• You will ensure Designers safety equipment is tested and available for use in a timely manner managed through regular, data input into the SADS database.
• Manage the disconnection process for all enquiries not handled by the central disconnection team (HV and complex LV)
• You will also source utility plans and network records, issue quotations prepared by Project Designers & monitor progress to ensure payment within validity period
• Review customer applications and assist Designers with the requesting of and management upon receipt, of missing information.
• Essential interface between Supplier, contractor & delivery teams to manage energisation and de-energisation requests
• You will manage customer enquiries for new and altered connections of electricity, this often involves technical enquiries.

Requirements

• Computer literate with excellent IT skills.
• Appreciation and respect of the safety culture of UK Power Networks
• Team working – The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team
• Beneficial to have experience with the Connections business and the regulatory framework in which we operate

Benefits

• Private Medical Cover
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Employee Assistance Programme
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Discounted gym membership
• 25 Days Annual Leave plus bank holidays.
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Switched On – scheme providing discount on hundreds of retailers' products
• Occupational Health support

Training + Development

Interview process

Visa Sponsorship

Security clearance